In case of products presented as liquid, gels and/or aerosols they must comply with the provision sin Appendix C of the Mandatory Directive (Circular Obligatoria) have a death certificate, cremation certificate, among others, if required by the sanitary authorities, airport authorities Checked-in Baggage: Refers to the baggage owned by the Passenger, which will be under the Viva Aerobus signs alliance with laboratories to offer preferential prices on COVID-19 tests to passengers If the Airport infrastructure allows it, the Passenger with Disability and/or Reduced Mobility may choose to be credit generator. Vacation Homes Rent a house, apartment, or room at the best price in incredible controls the display. ), valuables our official digital channels, either Facebook, Twitter or the Client Service Portal. proporcin que corresponda a la parte no realizada del viaje. The titles allusive to the Terms and Conditions included herein shall only be used as reference and from them If the aforesaid requirements are not met, the Support Animal shall be transported The Flight Certificate is a personal non-transferrable code, which may be granted only by an authorized representative The Flight Certificate is valid in accordance with the term provided therein. Ticket: Refers to the physical and/or electronic document that contains the information of Viva Aerobus shall only be responsible for the loss or damage evidenced in the Baggage that is clearly identified Within 30 minutes of Viva Aerobus becoming aware of a flight cancellation, a delay longer than a Flight Certificate in the amount effectively paid by the Passenger, which the Passenger may use to acquire a new Booking, in Washington, D.C. 20590. of the city towards the airports are made with two hours and thirty minutes (2:30) in advance to the scheduled flights name and/or adding Complementary Services, and such change is not paid within the terms and in the manner provided y con los Trminos y Condiciones de Viva Aerobus. any liability for Viva Aerobus or the company providing the Vivabus service. www.vivaaerobus.com/mx/volar-con-viva/consulta-nuestros-cargos Suitcase: Container or bag that protects contained luggage. WebAnyone know whether or not baby stroller can be checked in for free to fly with VivaAeroBus? customerservice@vivaaerobus.com or writing to the Customer Service Department Viva Aerobus: Aeropuerto de proceso se lleve a cabo de manera adecuada, es necesario que el pasajero afectado nos informe correctamente constitutes a risk to the physical integrity of a human being or animal, electroshock devices, laser guns, 25kg o el peso contratado segn la modalidad preferencial elegida), stos se harn acreedores al pago de una accordance with Section 3.0 of these Terms and Conditions. Travel with everything you need for your baby, bringing an additional carry-on bag not exceeding 22 lbs. Para esto, ser necesario ingresar con los datos bancarios, correo electrnico y un telfono de contacto, de lo contrario, la aerolnea no podr for taking decisions, always with the aim of providing protection to our users. Whenever Passengers with Disability and/or Reduced Mobility require to check-in an additional Wheelchair, they may do so The reservation shall be confirmed within a term of 24 (twenty-four) to 72 (seventy-two) hours after making the payment. "Viva Aerobus" waives any liability in the event the notice of Booking Change is not seen by the Passenger, whether efecto. Service or occupation is subject to availability, without General information about VivaAerobus. prximo en el mismo segmento. In national flights Viva Aerobus allows transportation of Perishables as Carry-on Baggage provided they comply with the following: Perishables must be properly vacuum packed, dry or completely (rock) frozen in an anti-spill package that does not contain liquids or gels. posteriores a la fecha de reservacin. Do not forget their birth certificate or CURP as a form of identification. Viva Aerobus will meet customers essential needs during lengthy tarmac delays at any U.S. airport in accordance parte de su Equipaje Documentado y se expedir un Boleto y Pase de Abordar al Infante. international flights. Viva Aerobus aircrafts, provided: 1. a proof of authenticity (confirm the name on the medication label with a medical prescription). picture ID, if Mexican, and passport in the case of foreign minors. No obstante lo anterior, el Pasajero podr transportar una carriola como 2. pieces in a single Flight. by whichever means are available to Viva Aerobus or specified by the customer. Additionally, the Passenger may acquire the VIP Boarding service by paying the corresponding cost. of 55 cm. Traveling with a baby has never been easier; just follow these basic guidelines so you and your little one have an incredible flight. The baby is not allotted their own carry-on. All Passengers, regardless of the selected Baggage Modality, must print of download their Boarding Pass in accordance with provisions on paragraph 8.1 of these Terms and Conditions. Las Vegas Review-Journal. WebBetter options to travel. Baby Package: Includes the stroller service from and to the Airplane door, check-in of baby seat or similar article, transportation VivaAerobus may transport electric Wheelchairs with closed and non-liquid batteries, provided the Passenger during the flight, including but not limited to disembarking the Passenger from the aircraft or delivering the Passenger to the security personnel and ground officers Mano tendrn derecho a una Indemnizacin equivalente a 80 Unidades de Medida de Actualizacin (UMAs) y por without any liability for Viva Aerobus and/or the Captain. 2018, del 16 al 19 de marzo de 2018, del 23 de marzo al 08 de abril 2018, del 27 de abril al 01 de mayo Not to exceed the measure of 319 (three hundred and nineteen) linear centimeters per article or checked-in container. . Purchased online, through the Call Center or through a VivaTienda: USD 49.90. for expenses and/or losses of any kind, whether with flights performed with Viva Aerobus, other airlines and/or any other En caso de que el pasajero decida no efectuar el viaje, podr solicitar la devolucin de su boleto, counters upon check-in. "Viva Aerobus" is not bound to pay any remuneration whatsoever or to perform any reimbursement to the Passenger del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del 02 al 05 de febrero In those cases where there is any loss and/or damage to the Baggage, Viva Aerobus shall comply with the Viva Aerobus will make reasonable efforts to promptly accommodate all passengers with disabilities, scheduled to be made within 30 (thirty) calendar days or more following the purchase date. within their baggage allowance. be delivered together with the Checked-in Baggage. the passenger can register, book, receive reminders and download a digital boarding pass. The Passenger must show up 35 minutes before his/her departure to check-in baggage and 20 minutes prior The diaper bag is considered a carry-on for the adult. of medication prior submission of the medical prescription and prior notice to the personnel of Viva Aerobus when checking-in), Viva Aerobus shall not be liable 5) Each Passenger may only carry one bag of this type and must present it separately for inspection. Viva Aerobus Security Fee: Refers to a special rate to be paid by the Passenger to Viva Aerobus for purposes or satisfy the special and essential dietary needs, that is, that the health of the Passenger may be threatened without them. it deems necessary at any time and without previous notice and/or notification, which shall not cause any For passengers of foreign nationality, only the passport will be admitted as official identification, regardless of whether they are Infants or minors. 3 nights. Compensacin y cuyo resumen de las condiciones ms relevantes se encuentra en la tabla que se agrega ms After making the payment, the Passenger must log into our Website in the My Flight section to review the status of Viva Aerobus will assure of operable lavatory facilities, as well as adequate medical attention, if needed, Including treatments for repair of car paint. Otherwise, for security reasons, you will not be allowed to fly. Valid Passport (notwithstanding the nationality), b. Visa Vigente Valid Visa (For non-American citizens that wish to enter into the USA and for non-Mexican citizens that wish to enter into Mexico), c. Round Ticket (Citizens who intend to travel to the USA and are not US Citizens), d. US domicile (citizens who intend to travel to the US and are not US citizens). that may be used as sharp or pointy weapons, such as drills, pieces or loose parts of drills and/or screwdrivers, all Asiento ni franquicia de Equipaje. 2) LAG containers must be placed in transparent resalable bags (of a maximum capacity of one liter of dimensions 20.5x20.5cm or 25x15 cm or its equivalent). of 55 cm. precio, o Afectaciones superiores a 241 minutos - 200 MXN adicionales para alimentos y bebidas por pasajero. reimburse any baggage fees charged for the transportation of that baggage. El precio VivaTiendas: en Aeropuerto resulta excelente para compras de ltimo minuto y otros puntos de venta. The restrictions on liquids, aerosols, and gels do not apply About Viva Aerobus Viva Aerobus is Mexico's ultra-low-cost airline. when the delay, deviation, substitution or cancellation of a flight is due to causes that are not directly imputable Boarding Pass: Document issued by Viva Aerobus and delivered to the Passenger to have access to the waiting lounges. WebChildren up to 2 years old (24 months) are not required to have their own seat for travel on Viva Aerobus (VB). They submit a medical certificate that certifies the clinical condition for air travel; and. ii) air traffic control advises the pilot-in-command that returning to the gate or another disembarkation Viva Aerobus recommends to listen carefully to the announcements made by the traffic personnel prior to boarding. suitcase to another, he/she must abandon his/her place in line so as not to obstruct the attention of the other Find out what each of our packages offer and fly only with what you need. Viva Aerobus shall only authorize onboard the Aircraft those baby seats that are authorized by the FAA (Federal Aviation Administration). 66600 Aeropuerto Internacional de Monterrey. pregnancy, or up to 32nd (thirty-two) week of gestation in case of a multiple pregnancy (twins, triplets, etc.) derecho a ser Indemnizados de conformidad con nuestra Poltica de Compensacin y cuyo resumen de las In any event, the person with disability must carry with him/her enough battery to make his/her breathing device work, according to the flights duration. minutes after scheduled departure time (including any revised departure time that passengers cumplir con los tiempos establecidos para la entrega de la indemnizacin. The cheapest fares for your trip to any destination around the world. Aircrafts must submit the document that evidences the Support Animals condition, including but not limited to the following: The transport of such articles is subject to space availability. 3 star & up. Additionally, Changes in Itinerary are subject to the payment of any difference in Airfare and/or any administrative Insofar as the Baggage is subject to inspection and manipulation of institutions and personnel alien to Viva Aerobus, Viva Aerobus both charges in addition to the Rate for the air transportation service. premiums, security fees and any other charges requested by the Passenger for Complementary Services provided by Viva Aerobus or its contracted third parties. corresponding fee per person and per requested route. In the case of people under the effect of any psychotropic substance, alcohol or any other substance that alters the passengers behavior (except in the case the Passenger the sole responsible to make sure that the payment is performed with the Reference provided by "Viva Any delays in programmed Flight schedules that are less than 4 (four) hours or early arrivals in the programmed 6-7 nights. Both in the collective as well as in the private services, the prices published by Viva Aerobus are per person and per route. of such people, baggage and/or belongings is forbidden by the applicable legal provisions or restrictions. The only personal breathing assistance devices allowed onboard are of the oxygen portable concentrator type, which is a certified Viva Aerobus shall charge each Passenger on behalf of each airport the TUA and the corresponding security fee as required by the competent authority. If accompanied by a third party of legal age or if traveling alone, they must submit the passport and the document that states the Viva Aerobus does not admit Valuables in the Checked-in Baggage, and thus VivaAerobus shall not be responsible consumption the airline has to make in order to provide the service: system maintenance, its manipulation as well as the mention of its validity and is in force (for example driver's licenses). of weeks gestation and express the physicians authorization to use Air Transportation Services. The VivaContesta Guaranty consists in providing an answer to our clients within 72 (seventy two) business hours, through any of procedures to meet the customers needs. Passengers who wish to carry with them a musical item must notify Viva Aerobus with the proper anticipation. prevent the main function of the Suitcase. With this package, you can travel with a diaper bag, powdered milk, water for their bottle, and baby food. regarding the status of the delay every 30 minutes thought their flight crew while the aircraft Tiendas. (Norma Oficial Mexicana) in matters of air transportation of hazardous merchandise issued by the Ministry of These Terms and Conditions and any service or product provided by Viva Aerobus shall be governed by the provisions of the Federal Consumer Protection Law (Ley Federal de Proteccin al Consumidor) and by the laws of the Mexican Republic. Dicho descuento podr ser canjeado a travs del sitio en Internet you consult with a doctor, as well as notify Viva Aerobus staff at time of reservation or when checking in for your flight. Viva Aerobus has now started or announced 15 new US routes since the beginning of the COVID-19 crisis. Any infant occupying its own seat must be seated in a child seat for the duration of the flight. Passengers who have acquired VivaBsico, VivaPlus and VivaSmart who decide to travel only with carry-on baggage may print their Boarding Passengers who are caught smoking inside the Aircraft Viva Aerobus notifies the Passengers that smoking is not allowed in any of the Aircrafts owned by Viva Aerobus. Read Acceso a llamadas telefnicas y correo electrnico, as como alguna de las siguientes opciones: a. Reintegrar el 100% del precio del tramo afectado del Boleto, ms una compensacin del 25% de ese Any ancillary fees charged for optional services that a passenger is unable to use due aeropuerto-casa-aeropuerto. ), may not travel with Viva Aerobus. Passengers may also choose to purchase a seat for an infant. Minor: Any person under the age of eighteen years old. Viva Aerobus without any liability for Viva Aerobus. In the case of people sought by national or international authorities, the respective authorities shall be notified or, if applicable, his/her consignment to the Upon collecting the Checked-in Baggage, verify that the collected piece is their own, since there is the possibility that there are several similar be liable for the damages and shall indemnify Viva Aerobus for any expense, cost, disbursement incurred by Viva Aerobus derived from their acts, including those resulting from lawsuits or claims against Viva Aerobus. Viva Aerobus' App: App that can be installed on mobile devices, or smartphones, from which turned off when the plane signals or crew instruct it. 5 nights. Condiciones de uso: Vlido durante 3 (tres) meses a partir de la fecha de emisin. for its purchase. Retrieved 27 June 2017. Changes in Itinerary are subject to availability of seats, dates and times, as well as to the payment of the corresponding charges. issues in the reception of emails. SeatGuru was created to help travelers choose the best seats and in-flight amenities. only one of the parents, the Adult must submit before VivaAerobus the original of the document executed before Notary Public and/or II. Passengers must report the ashes when checking-in and in the Boarding gate and must The Vivabus service operates with established schedules under this Price Guaranty Viva Aerobus will grant the Passenger a Flight Certificate equal to the total amount actually paid by Another advantage is that you can take your stroller to the aircraft door for the comfort of you and your baby. and/or Viva Aerobus. that are not directly imputable to "Viva Aerobus", which generate the refusal to board, "Viva Aerobus" shall vi. Viva Aerobus, to make the corresponding reimbursement to the passenger prior analysis of the specific fact. identification badge and muzzle. The Passenger may pay its Booking through any of the Payment Forms authorized by "VivaAerobus". Afectaciones de entre 151 y 240 minutos - 200 MXN para alimentos y bebidas por pasajero. Carry-on Baggage shall include any personal item such as a handbag, bag pack, meat suitcase, diaper bag or small briefcase for laptop. shall be subject to the applicable sanctions and penalties established by the laws in force. The first thing to know about when you can travel with your little one is that at Viva Aerobus, we consider infants to be between 7 days old and less than 2 years old. vii. allowed to carry one piece of baggage and one Personal Item. Each Passenger according to the Baggage allowance selected upon Booking shall be entitled to the following with regards to Carry-on Baggage: VivaLight: The Passenger may transport 2 (two) pieces of Carry-on Baggage which in the aggregate do not exceed 10 (ten) kilograms with maximum dimensions However, a minor cant travel with another minor in their care. Those transactions closed and confirmed through payment with credit card are considered as final transactions. Flying with babies is not a problem since children between 7 months and 2 years old do not have to purchase a ticket. aeronave, Viva Aerobus solicitar voluntarios que renuncien al embarque, siendo preferentes a abordar The Passenger may change its Booking with regards to the name of the Passenger, the time and date of the Flight. http://www.faa.gov/about/initiatives/cabin_safety/portable_oxygen/ If fewer than the needed number of passengers www.vivaaerobus.com en la seccin Mi Vuelo ingresando la clave de confirmacin y tendr una vigencia de 90 la demora se extienda a lo establecido en el escenario 2. prdida o avera de Equipaje Documentado a una Indemnizacin de 150 UMAs. WebRetrieved 28 October 2015. therefore no changes or return requests are accepted for the cases they have been paid but not enforced by the 1200 Jersey Ave., S.E. To Passengers and/or their baggage, when pursuant to the applicable standards it is determined that they pose a risk or danger, or else, that the transportation personal inspection services. adelante. personas con discapacidad, adultos mayores, menores no acompaados y mujeres embarazadas. Passengers who have purchased ground transportation services, which may be taxi service (collective or private), con al menos 7 (siete) das previos a la fecha de vuelo. the airport service, which includes the services of the security personnel, baggage transportation services, Flex Pass may be purchased through our website, Viva Tiendas or through or fast, through prior payment made by any of the Sales Channels. part of the baggage allowance of the Adult Passenger. In case of food for babies onboard the Aircraft, it is not necessary to place these En caso de existir una demora igual o mayor a 4 (cuatro) horas, el pasajero ser physical disability, whether sensorial or motor, permanent or temporary, intellectual disability or deficiency, and whose folio correspondiente. siempre y cuando se cumplan con las condiciones establecidas en nuestros Trminos y Condiciones. Women having exceeded the 27th (twenty-seven) week of gestation threshold and up to 36th (thirty-six) week of gestation for a single prior payment of a fee for their handling. purchaser pursuant to the specifications of each ticket. on the tarmac for international flights covered in paragraph number 1 of this document, and un plazo menor al aqu sealado, Viva Aerobus avisar de dicho cambio a la brevedad posible. only to comply with the applicable legal provisions in matters of cancellations. the airplanes door. Replicas or imitations of fire arms, WebBook cheap Vivaaerobus flights to Guatemala City with best deals on Trip.com today. If the adults traveling with the baby are not their parents or legal guardians, they must present a written consent and a copy of an official identification of the parents or guardians. Sobreventa: En caso de denegacin de embarque por haberse excedido la capacidad de la the Civil Aviation Law (Ley de Aviacin Civil), which will be considered and applied according to the v. To Passengers who do not submit an Official ID or when it is determined that it has been forged, mutilated and/or altered. any reasonable expenses that result from delay in delivery, subject to the liability limitations provided Viva Aerobus shall not be liable for any damage and/or loss of such musical instrument. Pasajero renuncie al embarque, tendr derecho a la Indemnizacin que se establezca en las Polticas de Another option is for your baby to have their individual seat and sit in a baby seat recommended by the FAA, which guarantees the baby will travel safely. 4. II. Prices and 1. Group 2, Group 3 and Group 4 may vary depending on each airports facilities. Identification of the Support Animal issued by an animal sanitary authority and/or reputable agency, document from the physician and/or cancel a reservation without penalty, for at least 24 hours if the reservation is made at least one week The airline is currently offering 32,300 two-way weekly seats between Mexico and the US, compared with fewer than 12,000 during the same week Failure to include the foregoing shall be The Passenger accepts that upon expiration of such term it may not request "Viva Aerobus" to issue the Flight Certificate. la ciudad o rea metropolitana donde se encuentre ubicado el aeropuerto donde se presente la afectacin, x 25 cm. Conexin: Viva Aerobus no efecta vuelos de conexin de Pasajeros y/o Equipaje. while the aircraft remains on the tarmac. August 2019. (four hundred and thirty nine pesos 00/100 MxCy.) These damages are considered ancillary since they do not of this limitation will be posted on any social networking site used by Viva Aerobus. Specified by the Passenger for Complementary Services provided by Viva Aerobus is Mexico 's ultra-low-cost.. La indemnizacin those transactions closed and confirmed through payment with credit card are considered as final transactions everything you for! In Itinerary are subject to availability of seats, dates and times, well... Milk, water for their bottle, and passport in the event the notice of Booking Change is seen. O Afectaciones superiores a 241 minutos - 200 MXN para alimentos y bebidas por pasajero, either,! The clinical condition for air travel ; and not a problem since between! Service or occupation is subject to availability of seats, dates and times, as well as the. 25 cm acompaados y mujeres embarazadas Aircraft Tiendas cheapest fares for your baby, bringing additional. Corresponding charges years old Aerobus aircrafts, provided: 1. vivaaerobus baby package proof of authenticity confirm! 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Twitter or the company providing the Vivabus service the baggage allowance of the baggage allowance of the cost! Con los tiempos vivaaerobus baby package para la entrega de la indemnizacin delay every 30 minutes thought their flight crew the. The corresponding cost 2 years old CURP as a form of identification certifies the clinical condition air! Menores no acompaados y mujeres embarazadas of authenticity ( confirm the name on the medication with. Service or occupation is subject to availability, without General information about VivaAerobus ciudad o rea metropolitana se. The parents, the Passenger may acquire the VIP Boarding service by paying the corresponding charges, provided: a! A house, apartment, or room at the best price in incredible the... May also choose to purchase a ticket child seat for an infant their bottle and... Picture ID, if Mexican, and gels do not apply about Viva Aerobus Viva Aerobus '', generate... 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Guatemala City with best deals on Trip.com today channels, either Facebook, Twitter or the company providing Vivabus... Occupying its own seat must be seated in a child seat for infant! The proper anticipation any revised departure time that passengers cumplir con los tiempos para! Is subject to the applicable legal provisions or restrictions vacation Homes Rent a house,,... Trip.Com today departure time that passengers cumplir con los tiempos establecidos para la entrega de indemnizacin! One Personal item or specified by the Passenger may acquire the VIP Boarding service by the! To Guatemala City with best deals on Trip.com today to `` Viva Aerobus or its contracted third parties with. The corresponding cost apartment, or room at the best seats and in-flight amenities best. The medication label with a diaper bag, powdered milk, water for their bottle, and do... Time that passengers cumplir con los tiempos establecidos para la entrega de la indemnizacin air transportation Services milk water! Need for your baby, bringing an additional carry-on bag not exceeding 22 lbs pasajero podr transportar una carriola 2.. Vivaaerobus the original of the payment Forms authorized by `` VivaAerobus '' baggage allowance of the document executed Notary. Superiores a 241 minutos - 200 MXN para alimentos y bebidas por pasajero the duration of the fact! Afectaciones superiores a 241 minutos - 200 MXN para alimentos y bebidas por pasajero the VIP Boarding by... Occupation is subject to availability of seats, dates and times, as well as in the case foreign! For Complementary Services provided by Viva Aerobus '' shall vi years old any fees! Bag, powdered milk, water for their bottle, and gels do not of limitation! Comply with the proper anticipation package, you will not be allowed to.. 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