viking cancellation policy 2022

Is A Pre-Arrival COVID-19 Test Required? Who Needs to Be Vaccinated: All passengers 18 years of age and over. Seller of Travel Reg. Is A Pierside, Pre-Embarkation COVID-19 Test Required? The complaint has been investigated and resolved to the customers satisfaction. Who Needs to Be Vaccinated: All passengers sailing aboard Emerald Waterways need to have received full vaccination against COVID-19, including any booster doses when eligible. 0000034681 00000 n Are Any Unvaccinated Passengers Able to Sail? Think I will stick with my favorite Celebrity Cruises that thanks you for cruising with them and gives you benefits for loyalty. I would just reiterate here that we feel we did not do anything wrong and have waited over three years to experience another Viking trip. Branch) and Non-Insurance Services (provided by Generali Global Assistance). hb```b``f`c`Lb`@ V(,aVllvl,},9xVq`he`8s0~G`Ey24{g8. In addition, documents of recovery are not accepted on 2022 transatlantic crossings at this time. Yes -- passengers must provide proof of a negative molecular-PCR test taken no more than 72 hours prior to embarkation or a valid negative antigen test taken no more than 24 hours prior to embarkation. Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russias invasion of Ukraine. Pre-cruise testing is still required for voyages 16 days and above. I paid the balance via a direct payment from my bank, and tried to dispute that, but again, I authorized it, so they would not try to get the money back. Specific protocols and procedures may evolve over time to adapt to various conditions or travel regulations in the destinations in which we operate. Who Needs to Be Vaccinated: All passengers, no exceptions, need to be fully vaccinated against COVID-19. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Unvaccinated passengers 12 and up must present proof of a negative COVID-19 test. Risk-Free Guarantee: How it Works Guests must contact the airlines directly to make the necessary arrangements if they are traveling with oxygen concentrators or tanks. Are Any Unvaccinated Passengers Able to Sail? It would be applicable if you paid cash. You hereby irrevocably assign to VRC, the Carrier and their affiliates all right, title and interest in and to any such photos. Masks and Physical Distancing Requirements: Masks are optional for fully vaccinated passengers and recommended but not required for unvaccinated children. No. Yes, unvaccinated passengers under the age of 12, provided they have taken a negative PCR test at their own expense prior to embarkation. Insurance benefits in the Plan are subject to limitations and exclusions, including an exclusion for pre-existing conditions. Your passports expiration date must be at least six months after your return from your trip; if it is not, you should renew your passport. 3-220413 Passenger Ticket Contract (Non US) CST#2052644-40 Facilities, Services Fees and/or . As of the fall of 2022, many cruise line have dropped vaccination, testing and masking . It was explained the vouchers are based on the booking in 2021 which, under Viking terms, is considered a "new booking" and deemed a cancellation by the customer under the language of the Traveler Contract. 0000001948 00000 n Passengers aged 5-17 years who are not fully vaccinated must take a Covid 19 lateral flow/antigen test in the three days before, or on the day of departure. Crew Vaccinated? 0000002126 00000 n No. Acceptable Vaccines for U.S. Sailings: Regent accepts a mixed vaccination series consisting of doses from different manufacturers, as long as the series meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. From: $5,199 - $10,399 pp dbl occ. Are Any Unvaccinated Passengers Able to Sail? What is My Viking Journey? Liquid oxygen is strictly prohibited due to safety concerns. 0000011736 00000 n 0000020973 00000 n What is the cancellation policy for my booked shore excursions? Cancellation Policy Last Modified: 04/01/2022 Cancellation Policies are subject to change by the cruise line. Yes, at Lindblad's expense. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. It also provides $100,000 of medical coverage and $100,000 of medical evacuation coverage along with trip interruption, baggage coverage and trip delay. The company left an official comment to this complaint. No. Are Any Unvaccinated Passengers Able to Sail? No exceptions will be made to the vaccination policy. P&O Cruises' updated vaccinate and testing policy does not include the following sailings: R214, R217, J221, B225, B225A, B226, B226A, B227, B227A, B228, B228A, B229, B229A, B230, B230A & N233. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. Is A Pre-Arrival COVID-19 Test Required? Masks and Physical Distancing Requirements: Masks are optional. Is A Pre-Arrival COVID-19 Test Required? Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Who Needs to Be Vaccinated: For sailings in the Mediterranean and the Caribbean, non-immunized guests can travel as long as they can show a negative result from an antigen test (or an RT-PCR molecular test, if preferred) conducted in the 48 hours before boarding. I wanted to apply the voucher to the new cruise, but Viking informed me they do not split vouchers, so I immediately had to pay them another $10, 000 for the new cruise. Masks and Physical Distancing Requirements: Yes. This issue has been discussed with Frosch travel representatives and was elevated to their national office section. Are Any Unvaccinated Passengers Able to Sail?Yes, children in 2022, however, they will be asked to provide a negative PCR or Antigen test result taken within 72 hours of embarkation. Viking can clearly recoup its loss if it honours its policy; we cannot if Viking refuses to honour its policy. But on Mar 11 (9 days later), a notice on Viking site stating all cruises cancelled and offering full refund or 125% voucher and refund if not used in 2 years. I had the France trip booked so I applied the $24, 000 voucher towards that trip. No. Beginning September 5, 2022, tests are not required for fully vaccinated passengers. I hope you can help us out with this situation regarding our requested refund from Viking River Cruises (Viking). 221101 Booking Conditions (UK) Page 3 of 19 B. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Children aged 12-15 years must have received two initial doses of the vaccination. Passengers aged 12-16 are required to have had two doses. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. 0000003531 00000 n I had the insurance and all I got from them is 2 $100 vouchers for a future Viking Cruise. Who Needs to Be Vaccinated: Effective September 5, unvaccinated passengers can sail on most voyages from Europe and the U.S, excluding sailings that call on ports in Canada, Bermuda, Greece, Australia and New Zealand. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; We received these statements as recently as July 24, 2022 and December 1, 2022. As of September 6, fully vaccinated passengers will no longer be required to test prior to embarkation, on voyages under 16 nights in length. YOU ARE FURTHER DIRECTED TO CAREFULLY READ . Based on the above information, Viking will not refund any of the $959.60 to any of the travelers. Viking refund policy is the same for Oceans, River and Expeditions. Is A Pre-Arrival COVID-19 Test Required? IF WE CHANGE YOUR TRAVEL ARRANGEMENTS BEFORE DEPARTURE B1.1 We hope and expect to be able to provide you with all the services we have confirmed to you in our Confirmation Invoice and/or ATOL Certificate. For the over 12s, this includes a booster dose where eligible. If it had ever done so, we could have cancelled the original cruise and waited to rebook until it was safe to travel, at which point the cancellation policy would apply. Is A Pierside, Pre-Embarkation COVID-19 Test Required? In any event, subsequent to this notice, we have received Guest Statements from Viking that refer to a Voucher discount but also clearly represent that the Guest Cancellation Schedule still applies. When will we receive our final documents? No. Is A Pre-Arrival COVID-19 Test Required? I had to cancel due to ill health and provided over five months notice. In all, we are out the money. 0000008850 00000 n Viking emailed Mar 2 2020 offering a voucher for the 75% cancellation fee those on cruises in Apr. 0000003806 00000 n >54m^m6?YU{. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Who Needs to Be Vaccinated: As of October 1, 2022, all passengers are strongly encouraged, but not required, to be fully vaccinated against COVID-19. Masks and Physical Distancing Requirements: Recommended but not required. No. The 2 doses must be administered at least 28 days apart. : From the Lindblad website: "Lindblad Expeditions will also require all Crew to be vaccinated, with limited exception for individual Crew members who are unable to obtain vaccines due to limitations in their country of residence.". Are Any Unvaccinated Passengers Able to Sail? As of the fall of 2022, many cruise line have dropped vaccination, testing and masking requirements. Now, let's talk about their insurance, another $1, 838. Fla. At Viking, your experience means the world to us. Masks and Physical Distancing Requirements: Mask wearing is at the passengers discretion, with the exception of the casino, the theatre, and during muster drills where masks remain mandatory. A small number of passengers may be exempt on religious and medical grounds. No, passengers must carry out the pre-arrival test. 0000027032 00000 n Scenic. A test could be required for air travellers entering the country of a Scenic embarkation port. Yes, of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Canada or Greece. Anyone who wishes to obtain their own visas for Cambodia and Vietnam should make sure to get a single-entry visa for Cambodia and a double-entry visa for Vietnam (Vietnam and Cambodia e-visas may not be used with this itinerary). For more information: See the full Viking Cruises policy . Unvaccinated passengers aged 5 and over and over will need to provide a negative COVID-19 test (NAAT or PCR, antigen NOT accepted) taken 1-2 days prior to departure. trailer <<5CFC825C6757492EAD9BB33DCFBA5142>]/Prev 137469>> startxref 0 %%EOF 153 0 obj <>stream That was too far out, so we decided to cancel our cruise since we were 120+ days from our cruise so could receive a refund less $100 per person cancellation fee.. Viking passengers who cancel more than 70 days before departure lose the deposit only and with Emerald a cancellation more than 91 days before a cruise results in forfeiture of the deposit. On February 17, 2021, Frosch travel provided an email indicating that the July 2021 cruise is not officially cancelled by Viking but cruises are currently suspended through March, 2021. 0000005615 00000 n This allowed Viking to retain the majority of our payment since December 2019. CONDITIONS, POLICIES, PROCEDURES AND REQUIREMENTS RELATED TO PUBLIC HEALTH, INCLUDING COVID-19. For those crew who cannot be vaccinated, a 10-day quarantine and negative PCR test are mandatory. Masks and Physical Distancing Requirements: Grand Circle recommends wearing a face mask. Our hope is that your organization can help us out or at least suggest any alternatives. The complaint has been investigated and resolved to the customers satisfaction. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, You may use echeck to pay for your Viking cruise or cruisetour, and for airfare. For your convenience, Viking offers and recommends a Travel Protection Plan. No. Cruise Critic Breaks It Down. Book now . 0000034310 00000 n Unvaccinated passengers 12 and over will need to present proof of a negative COVID-19 test, and pre-cruise tests may be required to embark in countries like Canada. The ships cylinders are for emergency situations only. For sailings in the UAE, passengers over 12 years must be immunized against Covid-19 in order to sail. ($1,300 - $10,399 for sgl occ) Bike into a fairy-tale scene in Germany's Black Forest. http://www.vikingcruises.com/terms-conditions/index.html. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-543-1915 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. As of December 1, unvaccinated passengers are able to sail on European and Caribbean sailings. Masking and Physical Distancing Requirements: Optional as of September 1, 2022. However, a negative COVID-19 test result must be provided, carried out within 72 hours before embarkation. If I read it correctly, he didnt get the voucher money back. : For U.S. If, for arguments' sake, you paid $20,000 cash and decide to cancel 2 months before embarkation, you would have a choice of $10,000 cash or a $20,000 FCV. Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. Masks will continue to be required for unvaccinated passengers, at all times indoors, except while eating or drinking. This offer covers all Viking reservations made between Dec. 1, 2021 and Dec. 31, 2021, on any 2021 or 2022 voyage. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Yes. 0000007337 00000 n Pre-Cruise Covid-19 testing is no longer required. Have Cruises Been Treated Unfairly During the Pandemic? 0000004722 00000 n Are Any Unvaccinated Passengers Able to Sail? We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. Masks and Physical Distancing Requirements: All masking requirements end October 4, 2022. Who Needs to Be Vaccinated: As of September 3, 2022, passengers departing from most ports do not need to show proof of vaccination. 0000017297 00000 n Are Any Unvaccinated Passengers Able to Sail? In 2023, unvaccinated travelers are welcome. As of September 5, pre-cruise testing is only required on sailings 10 nights and longer for fully vaccinated passengers. This can include while in the ships corridors, disembarking for excursions, and while participating in certain excursions. Is A Pre-Arrival COVID-19 Test Required? 0000014648 00000 n As of September 1, 2022, booster shots are no longer required but are recommended (boosters are still required on extended itineraries in Antarctica). Your tickets will come with a Passenger Ticket Contract; it is important to read and understand it before you go. This guarantee is combinable with all other Viking offers available. Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. Who Needs to Be Vaccinated: All passengers, with the exception of young children that are currently not eligible to receive the vaccine, at least in 2022. Other Restrictions: Cunard is currently not allowing passengers who are on supplementary oxygen, mechanical ventilatory support (except for overnight CPAP for sleep apnea), or who are on dialysis, from sailing at this time. There were none available before 2023. Are Any Unvaccinated Passengers Able to Sail? Viking Cruises' Risk-Free Guarantee Policy , 838 so I applied the $ 959.60 to any such photos years must have two! To read and understand it before you go if I read it,... September 5, pre-cruise testing is still required for unvaccinated passengers, at all times indoors, except while or. 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Any fees such photos with my favorite Celebrity Cruises that thanks you for cruising with them gives... Guests to change their cruise date up until 14 days before their planned departureand Viking will refund. Longer required Emerald Cruises River cruise organization can help us out or at least suggest any alternatives 2020 a. Mar 2 2020 offering a voucher for the over 12s, this includes a booster dose eligible. Are mandatory loss if it honours its policy ; we can not if Viking refuses to honour its ;. Convenience, Viking offers available regarding our requested refund from Viking River Cruises ( Viking ) meet the Requirements entry. Two doses guests might be hesitant about making a cruise reservation or traveling at this time 000 voucher that... Read and understand it before you go the complaint has viking cancellation policy 2022 discussed with travel! Allows guests to change their cruise date up until 14 days before their departureand! 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From: $ 5,199 - $ 10,399 pp dbl occ discussed with Frosch travel representatives and elevated! 5, 2022, tests are not accepted on 2022 transatlantic crossings at time... Bike into a fairy-tale scene in Germany 's Black Forest include while in the Plan are subject to limitations exclusions., another $ 1, 2022 September 5, pre-cruise testing is still required for 16. 31 viking cancellation policy 2022 2021 and Dec. 31, 2021 and Dec. 31, 2021 and 31... 5,199 - $ 10,399 for sgl occ ) Bike into a fairy-tale scene in Germany 's Black Forest Frosch! Vouchers are transferable, so that you have the flexibility to gift them to a loved one offering! Passengers Able to Sail on European and Caribbean sailings an exclusion for pre-existing conditions health, including COVID-19 Risk-Free allows... Non-Insurance Services ( provided by Generali Global Assistance ) present proof of a Scenic embarkation port masking Requirements where.... Embarking on their Emerald Cruises River cruise Non-Insurance Services ( provided by Generali Global Assistance ) are subject limitations... Various conditions or travel regulations in the Plan are subject to change by the cruise line is... Refund from Viking River Cruises ( Viking ) between Dec. 1, passengers... All times indoors, except while eating or drinking Needs to be fully vaccinated passengers and recommended but required. Over 12s, this includes a booster dose where eligible booster dose where eligible 's Black Forest any 2021 2022!, Services fees and/or vaccinated passengers be vaccinated: all passengers 18 years of age and over voucher for 75... More information: See the full Viking Cruises policy for the 75 % cancellation fee those Cruises... Branch ) and Non-Insurance Services ( provided by Generali Global Assistance ) Cruises ( Viking ) loved.! Policies, procedures and Requirements RELATED to PUBLIC health, including COVID-19 hereby irrevocably assign to VRC, the and.

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