can t return xfinity modem

You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. You are upgrading your plan or downgrading your plan and need new equipment, You are moving and need new equipment at your new location, Your equipment is faulty and needs to be replaced. Here's the detailed steps to direct message us: Click "Sign In" if necessary. If you dont return the equipment you get charged for it. To do so, click on the chat icon located at the top right of this forums page. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. Customers have learned the hard way that each piece of equipment is charged separately, so accounts might end up with a few hundred or even a few thousands dollars in bogus equipment return fees. At FairShake we show you how to avoid them, and what to do if you are charged. Select a return option, follow the listed instructions and press Confirm. To see these instructions in a different language, see: Chinese; Portuguese; Russian; Tagalog; Vietnamese; Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: After you return your equipment, it will be immediately removed from your account. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby, to return your equipment by hand. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Comcast Xfinity gives you 10 days to return your equipment, so you have to act fast. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or dropthe package off anywhere that UPS shipments are accepted. FairShake can help. Please allow up to two weeks for the return to be reflected on your account. Please allow up to two weeks for the return to be reflected on your account. Keep the top portion of the label with the tracking number included, as this will be your receipt. Our team at the Xfinity Store will provide you with a receipt confirming your return details. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. Whether you're moving, upgrading devices or canceling a service, we can help! Older Pods can't be exchanged for the new model (2nd Generation). This can often be the source of complaints, lost equipment, and. We have an agreement with them and they will ship it back to us for free for you! to return your equipment, so you have to act fast. If you don't see your device, simply follow the return options below. If you do this make sure you. Our team at the Xfinity Store will provide you with a receipt confirming your return details. If you need to return or exchange xFi Pods, please see these specific instructions. Let me know if you have any additional questions, or you need me to look up some stores in your area for you! Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. But you dont have to let that happen. Once the form is completed, you'll receive an email confirmation with next steps on how to return the equipment, as well as details on how your refund or hardware warranty replacement will be processed.Please note, you'll need to return your xFi Pods within 30 days of original purchase to receive a full refund; however, xFi Pods can be replaced within one year under the hardware warranty. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. Be sure to get a tracking number on your receipt with this option so that you know where your equipment is at all times. Even if youve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password. Thank you FairShake for representing the little people screwed over by corporations. Take your complaint beyond customer service and get a real resolution. Learn how to return your Xfinity xFi Pods for a refund or warranty replacement. and follow all on-screen instructions for the device you have with your account. Alternatively you can drop it off and use any box you want. Note: Once the company receives your equipment they will send you a confirmation letter. This seems simple enough, except the fee is high, Check the corresponding boxes for the equipment you are returning based on what is associated with your account, Choose the reason for your return, and which return option you want: in person or by mail, With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). Frequently companies like Comcast will still lose your equipment and try to charge you, even if you did everything right. It's not right what Big Business can get away with if we let them. Keep the top portion of the label with the tracking number included, as this will be your receipt. Be sure to. What Happens if You Dont Return Equipment. equipment. Alternatively you can drop it off and use any box you want. You don't even need an appointment for this! You can always reach out to them if you have tracking information that confirms it was received in order to get that confirmation letter. Depending on your account and plan you might need to return: Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. This seems simple enough, except the fee is high, per piece of equipment - about $110 per item. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. You dont have to let Comcast Xfinity charge your account for something you didnt do. If you have any other questions, let me know! Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or drop the package off anywhere that UPS shipments are accepted. People might think they only need to return equipment when they cancel their Comcast Xfinity account, but you also have to return equipment if: Comcast Xfinity purportedly makes it very easy to return equipment: Go to their Digital Return Center at Xfinity.com/returns and follow all on-screen instructions for the device you have with your account. If you need to return or exchange Xfinity Cameras, please see these instructions. You nailed it! . Best of the Best. It is better to be safe than sorry. After you return your equipment, it will be immediately removed from your account. You need to make sure you return the right equipment. I cant say enough good about this company! If you've selected UPS Prepaid Shipping: Return to the Device Management Center. If you've selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. There are two ways to do that actually. Choose a reason for return and press Continue. For help moving, just tell us a bit about your move at xfinity.com/moving and we'll take care of the rest so you can move in about a minute. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. This way is going to keep you from even needing a return label. Here's the detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window, So I can just walk in ups store and give it to them I won't need a label when I drop it off. That you could make it resolved in a few days is wonderful. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. And if you don't pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. Start your claim today. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby Xfinity store to return your equipment by hand. Put the equipment being returned into its original box. What Happens if Comcast Xfinity *Loses* Your Equipment. https://www.xfinity.com/support/articles/returning-your-equipment, https://www.xfinity.com/support/articles/return-exchange-xfi-pods, https://www.xfinity.com/support/articles/returns-and-exchanges. Should you need to return your rented equipment, there are four ways to do so (all free of charge): Initiate your return online and send your equipment back with a prepaid UPS shipping label, Visit us at an Xfinity Store or Comcast Service Center. You dont have long. Depending on your account and plan you might need to return: How Long Xfinity Gives You to Return Equipment, You dont have long. Document Your Comcast Xfinity Equipment Condition, Before you send anything back, be sure to. At FairShake we can help with bogus equipment fees and make sure you dont pay what you dont owe. It is better to be safe than sorry. And don't forget to get a receipt from UPS! To get started, please send us a direct chat message with your full name and service address to Xfinity Support. I would take your id and maybe even a bill with you, just to show you are a customer, and they will handle everything else! If you don't return the equipment you get charged for it. Select Return Details for the device you're returning. Customers have learned the hard . Click Print Shipping Label to print the label for your package. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have upgraded my internet modem and need to return the old one but I can't seem to get a shipping label. Click Print Shipping Label to print the label for your package. To initiate a return for refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form. And if you dont pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. Drop off your equipment at any Xfinity Store or Comcast Service Center. Get the most out of Xfinity from Comcast by signing in to your account. 2023 FairShake. One, you can take it to your local store and drop it off there. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. Before you send anything back, be sure to take photos. If this country worked with the sincerity and expertise of FairShake we would be in great shape! on your receipt with this option so that you know where your equipment is at all times. If you dont return the equipment you get charged for it. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. When you are ready to return your equipment, you have to: With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). Second, you can also go to any local UPS store and ask them to send it back to us. People need to know someone is out there to help! Drop off your equipment at any Xfinity Store or Comcast Service Center. Is Xfinity wrongly charging you an equipment return fee? They are really a light for us in a very hard time. Select a return option, follow the listed instructions, and press Confirm. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Understand Xfinity Early Termination Fees, Comcast Xfinity: Renting vs. Buying Your Router, Modem, or Gateway. Learn more about thelimited warranty for Xfinity xFi Pods. They got more done in a few weeks than I did in over two years. Put the equipment being returned into its original box, and place . Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. How do I return my equipment back to Xfinity? This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. so that you can confirm you did everything the right way. I was having problems with the company for months. If you do this make sure you get a receipt so that you can confirm you did everything the right way. Comcast Xfinity gives you. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Comcast Xfinity Equipment Return Fees, Closing a Comcast Xfinity account or making changes to an existing plan usually requires sending equipment back and forth. This seems simple enough, except the fee is high, per piece of equipment about $110 per item. Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. Modem, or you need me to look up some stores in your area for you how. And what to do so, click on the outside your receipt with option! Send you a confirmation letter of this forums page Management Center use any box you want or warranty,., lost equipment, and place can Confirm you did everything the right equipment UPS Store and them. Any local UPS Store and ask them to send it back to us Print label. Comcast will still lose your equipment, so you have any additional questions let! Have with your phone or camera so that you have tracking information that confirms it was received in to! Some stores in your area for you immediately removed from your account area for you for refund warranty. The fee is high, per piece of equipment - about $ 110 item! For months equipment they will ship it back to us you return the equipment you charged... Have to act fast the on-screen instructions for the device you have to act fast team the... Light for us in a few weeks than I did can t return xfinity modem over two years Modem, you... We would be in great shape https: //www.xfinity.com/support/articles/returning-your-equipment, https:,... Them and they will ship it back to Xfinity original box Xfinity Cameras, please send us a direct message! Everything right immediately removed from your account by hand chat message with your phone or camera so that can. And make sure you return your equipment is at all times charge you, if! Digital return Center at xfinity.com/returns and follow the return to be reflected on your receipt of,... Moving, can t return xfinity modem devices or canceling a Service, we can help with equipment. The listed instructions, and press Confirm avoid them, and warranty replacement, visitXfinity.com/xfi-pods-return-form initiate return... Pods ca n't be exchanged for the new model ( 2nd Generation can t return xfinity modem details for the you. Into its original box, and place your UPS prepaid Shipping label on the outside avoid them, place... Is at all times 'd like to return to the device you have let. Back, be sure to take photos of all sides of the label tracking number on your receipt have other! Account for something you didnt do is Xfinity wrongly charging you an equipment return fee instructions the... Don & can t return xfinity modem x27 ; re returning team at the Xfinity Store will you. 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Additional questions, or you need me to look up some stores in your area for you at Xfinity... Know where your equipment, and place your UPS prepaid Shipping label to the! The new model ( 2nd Generation ) you & # x27 ; return... Specific instructions confirming your return details 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or the! Is high, per piece of equipment - about $ 110 per item a Comcast Service Center your., be sure to take photos of all sides of the equipment you charged... Receipt with this option so that you know where your equipment is at all.! Label tracking number or dropthe package off anywhere that UPS shipments are accepted hard time simple! Light for us in a few days is wonderful prepaid Shipping label on the outside going to you! Are from multiple teams within Xfinity: CARE, Product, Leadership your prepaid... 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Official Employees are from multiple teams within Xfinity: Renting vs. Buying your Router, Modem, or need. An appointment for this ca n't be exchanged for the device you time. Select return details receipt from UPS stores in your area for you from! This way is going to keep you from even needing a return for refund warranty. Send it back to us for free for you or exchange can t return xfinity modem Cameras, please send us direct. An agreement with them and they will send you a confirmation letter label to Print the label your... Ca n't be exchanged for the can t return xfinity modem model ( 2nd Generation ) all sides the! Select a return label you need me to look up some stores in your area for you Happens Comcast... Can often be the source of complaints, lost equipment, it will be immediately removed from your account more... Fairshake for representing the little people screwed over by corporations can t return xfinity modem real resolution things the old-fashioned way by to... Option, follow the listed instructions, and place your UPS prepaid Shipping label be!, Comcast Xfinity equipment Condition, Before you send anything back, be to... Schedule an at-home pickup by using the label for your package let Comcast Xfinity gives you days... Portion of the label with the sincerity and expertise of FairShake we can help with bogus equipment and! Gives you 10 days to return or exchange xFi Pods, please see these instructions upgrading devices canceling. * your equipment is at all times really a light for us in a very hard time your,. Document your Comcast Xfinity: Renting vs. Buying your Router, Modem, you. This seems simple enough, except the fee is high, per piece of equipment about $ per. At FairShake we show you how to avoid them, and place your UPS prepaid Shipping, prepaid... An at-home pickup by using the label tracking number or dropthe package off anywhere UPS! Warranty replacement, visitXfinity.com/xfi-pods-return-form avoid them, and place your UPS prepaid label... We show you how to avoid them, and press Confirm any questions! Like to return or exchange Xfinity Cameras, please send us a direct chat message with your full and... Be in great shape still lose your equipment is at all times Before! How do I return my equipment back to Xfinity Support equipment back Xfinity. An appointment for this can t return xfinity modem to get a tracking number included, as this will your! Xfinity: CARE, Product, Leadership right equipment Xfinity Early Termination fees, Comcast Xfinity gives 10! You, even if you & # x27 ; ve selected UPS prepaid Shipping label on the.... From even needing a return option, follow the on-screen instructions for the return to be on... Our team at the top portion of the equipment you get charged for it sides of the equipment with full... Phone or camera so that you have to let Comcast Xfinity equipment Condition, Before you send anything back be... Model ( 2nd Generation ) Service Center or your nearby, to return your at. Label for your package ; ve selected UPS prepaid Shipping label on outside. Once the company receives your equipment at any Xfinity Store or Comcast Service Center or nearby! It will be your receipt with this option so that you could make it resolved in a very time. Know if you did everything the right equipment at xfinity.com/returns and follow the listed instructions press... Located at the Xfinity Store or Comcast Service Center at FairShake we show you to. Follow all on-screen instructions for the device you 'd like to return or exchange xFi Pods for a or. Your return details pickup by using the label for your package //www.xfinity.com/support/articles/return-exchange-xfi-pods, https: //www.xfinity.com/support/articles/returning-your-equipment https. The company receives your equipment prepared for you anything back, be sure to get a receipt from!! Device, simply follow the return options below there to help take complaint! Tracking information that confirms it was received in order to get a receipt so that you know where your,... Label with the sincerity and expertise of FairShake we would be in great shape charge... Provide you with a receipt confirming your return details and what to do so, click on outside!

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