welcoming and greeting the guest procedure

In fine dining, guests are generally welcomed by hosts or hostess or may be even by the owner but in normal cases, a server or waiter or waitress may be the first person who acknowledge and welcome guest. Arrival Procedure in Hotels, registration, check in Institute of Hotel Management, Hajipur, Patna, Bihar. Think! Research source Plsss . Proactively welcoming and greeting all guests and visitors to the F&B Outlet; Seat guests offering them menus and drinks providing explanations of the menu and recommend wine as appropriate; Address special guest preferences recorded in guest history profiles; Handle guests' complaints in a highly professional manner The hospitality industry can be tough, but its important to remember that no matter what happens, hosts need to keep calm and be positive. Greet with a smile and say:" Good morning/afternoon/evening (according to the right time of the day) Mr. / Ms Patron (guest if known) or sir/ma'am, welcome to XYZ.". There is one basic rule that guides those who work in the welcome team, including those who greet guests in hotels and other accommodation facilities. All Rights Reserved. Acknowledge and Welcome Guest To make guest feel welcome and important, whenever any guest arrives, it is the responsibility of the service staff to approach and meet the guest with a smile, maintain eye contact and with proper body posture greet the accordingly at the door. For instance, I use a 10/4 rule in my hotel. Our guide toPerfecting Guest Communication will show you how. Procedure in Welcoming , Greeting the Guest and Seating the Guest. In this case, 84% of readers who voted found the article helpful, earning it our reader-approved status. 0000002309 00000 n Tourists all have similar doubts and questions so make sure to answer the most common doubts when youre welcoming new arrivals. By accepting, you agree to the updated privacy policy. Providing the best experience possible for guests is the most important factor. Smoking is a very big issue. Wennie Jean 1.18K subscribers Subscribe 2.4K Share 186K views 2 years ago Disclaimer: No Copyright Infringement Intended This. This preparation will ensure that your guests reservations are all honored correctly and allow for better management of walk-ins at your restaurant. Communication is key to reassuring your clients and making sure they know that you care. Do not walk too fast. You have entered an incorrect email address! Some employees may not even realize they are following this rule, as it has become a part of their everyday polite culture. Say to the guest: "This way, Madam/Sir" with palms open. Use a bell on the door to let you know when new customers have arrived, so that you can be sure to greet them promptly. One of the first (and arguably most important) practices in greeting guests is establishing eye contact. Here you can manage your preferences regarding cookies: Essential cookies enable core functionalities of the website such as marking your data inputs, network management and accessibility. Meet and greet all guests on arrival and bid them a fond farewell on departure in line with standards; Maintain impeccable grooming standards in line with standards; Being attentive to all guest requests and highlighting them to the ARM/RM as required; Escort guests to their preferred or reserved table and seat guests according to the . c.never neglect the first contact with the client. When a guest is at the reception for check-in and the process takes time, the receptionist can offer a free bottle of water or coffee in the hotel restaurant (if available). Server may be busy in other table. Try to greet incoming customers within 30 seconds. Did you enjoy reading this post? Make a welcome guide with local favorites, restaurants, banks, atm, post office, grocery store, and more. In this way they will feel reassured and not mind the wait. Loud, noisy parties could be arranged in private rooms or at least in the back so that other guest dont feel discomfort. In this article we will discuss the 11 best ways of greeting guests in order to provide the perfect hotel welcoming. Managing expectations and providing a good first impression is an important part of providing a top-notch hotel experience. Your goal is to please all guests so that they are satisfied during their stay. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. Use the 10/4 rule when welcoming a hotel guest. I have mentioned several times the importance of body language, as it is crucial. We've encountered a problem, please try again. To avoid impacting the customer's dining experience, it is important that the host provides true and accurate wait times. For example, you could say, "Hi, how may I help you?" or, "Thanks for coming in tonight. In some restaurants, guests can leave their belongings like umbrella or overcoat in the reception. There is one basic rule that guides those who work in the welcome team, including those who greet guests in hotels and other accommodation facilities. Welcoming guests- for hotel restaurant staff, REGISTRATION PROCEDURES OF FRONT OFFICE IN HOTEL, Organisation,duties and attributes of food and beverage staff. If guest name is not known, ask the guest for . Hosts and servers will be juggling many different tasks during busy periods. Learn how to perfect your guest messaging across multiple channels and it will help you increase loyalty, boost revenue, and ultimately achieve a higher lifetime value for guests. Looks like youve clipped this slide to already. Candy Bar with guests' names on it. She is a grandma, a musician, and a true leader within the freedom . For tips on how to show products to customers and how to say goodbye, read on! Check in with the visitor if he or she is waiting for more than a few minutes. My receptionists greeted every guest with a smile, and we consistently received high scores for the kindness of our welcome team in guest reviews. The right front office software can make the difference in your hotel operations, but choosing the right one can be difficult if you dont know which How to implement a contactless self-service kiosk in your hotel. At this stage the hostess or host or greeter should leave the table at this stage and return to the reception desk to welcome and continue seating procedure for other guests. Asking questions is essentially a quick way to do market research and find out what your guests want. The SlideShare family just got bigger. 0000004708 00000 n The 10/5 rule is a common practice in the hospitality industry, especially among those with years of experience. How do you feel about the hotel or restaurant and its staff! Certified Image Consultant & International Branding Icon. First impressions matter, and in this post, I will cover how to properly welcome hotel guests. You have a table booked for (Number of guests). Explore your hospitality hub. If she has not been there before, offer to show her around the store. Guest Commentary - Welcome to Rome! way to the table and say "This way please." Endorse them to the captain. Mystery solved, Learn the truth about customer service in our new guide: X-pectation files, 3 most common Small Business Administration loansand which type might be good for your business, Do not sell/share my personal information. To avoid any confusion, have the host lead the way to the table and be careful not to walk too fast. Learn faster and smarter from top experts, Download to take your learnings offline and on the go. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/98\/Greet-Customers-Arriving-in-a-Store-Step-1-Version-4.jpg\/v4-460px-Greet-Customers-Arriving-in-a-Store-Step-1-Version-4.jpg","bigUrl":"\/images\/thumb\/9\/98\/Greet-Customers-Arriving-in-a-Store-Step-1-Version-4.jpg\/aid783129-v4-728px-Greet-Customers-Arriving-in-a-Store-Step-1-Version-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"

License: Creative Commons<\/a>
\n<\/p>

\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/0\/04\/Greet-Customers-Arriving-in-a-Store-Step-2-Version-4.jpg\/v4-460px-Greet-Customers-Arriving-in-a-Store-Step-2-Version-4.jpg","bigUrl":"\/images\/thumb\/0\/04\/Greet-Customers-Arriving-in-a-Store-Step-2-Version-4.jpg\/aid783129-v4-728px-Greet-Customers-Arriving-in-a-Store-Step-2-Version-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"

License: Creative Commons<\/a>
\n<\/p>

\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/3\/3f\/Greet-Customers-Arriving-in-a-Store-Step-3-Version-4.jpg\/v4-460px-Greet-Customers-Arriving-in-a-Store-Step-3-Version-4.jpg","bigUrl":"\/images\/thumb\/3\/3f\/Greet-Customers-Arriving-in-a-Store-Step-3-Version-4.jpg\/aid783129-v4-728px-Greet-Customers-Arriving-in-a-Store-Step-3-Version-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"

License: Creative Commons<\/a>
\n<\/p>

\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/44\/Greet-Customers-Arriving-in-a-Store-Step-4-Version-4.jpg\/v4-460px-Greet-Customers-Arriving-in-a-Store-Step-4-Version-4.jpg","bigUrl":"\/images\/thumb\/4\/44\/Greet-Customers-Arriving-in-a-Store-Step-4-Version-4.jpg\/aid783129-v4-728px-Greet-Customers-Arriving-in-a-Store-Step-4-Version-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"

License: Creative Commons<\/a>
\n<\/p>

\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/85\/Greet-Customers-Arriving-in-a-Store-Step-5-Version-4.jpg\/v4-460px-Greet-Customers-Arriving-in-a-Store-Step-5-Version-4.jpg","bigUrl":"\/images\/thumb\/8\/85\/Greet-Customers-Arriving-in-a-Store-Step-5-Version-4.jpg\/aid783129-v4-728px-Greet-Customers-Arriving-in-a-Store-Step-5-Version-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"

License: Creative Commons<\/a>
\n<\/p>

\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/9d\/Greet-Customers-Arriving-in-a-Store-Step-6-Version-4.jpg\/v4-460px-Greet-Customers-Arriving-in-a-Store-Step-6-Version-4.jpg","bigUrl":"\/images\/thumb\/9\/9d\/Greet-Customers-Arriving-in-a-Store-Step-6-Version-4.jpg\/aid783129-v4-728px-Greet-Customers-Arriving-in-a-Store-Step-6-Version-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"

License: Creative Commons<\/a>
\n<\/p>

\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/c\/c3\/Greet-Customers-Arriving-in-a-Store-Step-7-Version-2.jpg\/v4-460px-Greet-Customers-Arriving-in-a-Store-Step-7-Version-2.jpg","bigUrl":"\/images\/thumb\/c\/c3\/Greet-Customers-Arriving-in-a-Store-Step-7-Version-2.jpg\/aid783129-v4-728px-Greet-Customers-Arriving-in-a-Store-Step-7-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"