parker and sons complaints

They were very very unprofessional in terms of communication in establishing timely response for repairs upon the service crew coming to make the repairs. Just want to let us know how our team did on your recent service call? 2.4 miles away from Parker & Sons. -$19 Base Pay -Flexible Location -Breaks on chosen time. I never give 5 stars, they did nothing wrong to get 4. They had my new water. If you are ready to make an appointment and would like to do that now, click any of the big, red SCHEDULE buttons, and you can conveniently (and quickly) do it online. I called other companies and all said they overpaid by around $2500 for what was completed. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Why bother even to schedule in advance? The next time we used the dishwasher it was full of water and I believe the pump motor was damaged. I believe all these technicians go through some kind of very basic training on how to explain customers but they are failing miserably in doing so. Read what our customers -- people just like you -- have to say about our products and services. We're here to help! The department is basically understaffed. UPDATE, AUGUST 20, 2022: Two weeks ago Parker & Sons responded. In 1909, she and her son, Gilbert wrote a musical comedy, The Girl From. I will not use them in the future if I need another new unit. - owner buys cheap equipment, Good pay Please let us know if there is anything else we can assist with as were always happy to help. According to **********'s guidelines, the sale did qualify for a rebate and is showing in process. Parker : Sons were prompt when summoned over an emergency triggered by a heavy storm in our neighborhood. page 2. Get professional service from our Trust Certified technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. Then tried to put them on a monthly plan at over $20.00 per month. They should be ashamed of themselves!!! The managers don't communicate well at all. - could be paid more This has been almost a year and didnt their installer saw there was a hold in the air ducting? Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. Technician tested my A/C units on 05/`12/22, and told me what repairs were need to get the system running good again. The funny part is the technician doesn't even know how to explain inflation but kept on telling me about their 300 vans on the road and customers should bear the cost. Wish I could leave more then five stars.We had a plumbing emergency. Pros & Cons are excerpts from user reviews. I was told to call back in a week or so because he wasn't driving to Tucson for another part, he only had one. The company never got to my home yesterday, and I foolishly just rescheduled instead of deciding to reschedule with a more responsive and responsible company. Doug, we're glad your service was both prompt and professional. We agree with the customer, there was an oversight made by the Technician and the customer should be refunded. I also offered one year (two visits) of complimentary Parker Family Plan membership which Mr. [redacted] accepted. Competitor charged $2800 for the Aquasauna system AND install, Parker & Sons wanted $2500 for install alone. Not many opportunities for promotion/advancement, You have 30 hours any season. Luckily, my next call was to Parker & Sons. Hi Stan. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. During the week we also done get assigned breaks. He is a 5 Star Technician and I will ask for him EVERY TIME we need service. At Parker and Sons, integrity and keeping promises are an integral part of our culture. We have been customers for over 20 years. 12/16/2022. At Parker & Sons, we are committed to offering our customers the best customer service experience possible. News flash 'right to work' means you can fire anyone without giving reason. Never trust this company they are a bunch of thieves. Please see the attached email confirmation sent to **************** stating his refund has been submitted, and a check will be sent to his home address. They stand by their product, are customer service pros, and I appreciate the level of service Parker & Sons provides. So far, so good. Bonuses are not capped. There must be Melvins manning the keyboards too. The cost would've been $700+. 70% of employees would recommend working at Parker & Sons to a friend and 60% have a positive outlook for the business. He was absolutely correct. Claim your profile to access Trustpilots free business tools and connect with customers. Behavior contrary to these beliefs is not tolerated nor accepted. Have an after-hours emergency? This concern has been brought up to ********** and we will work with them to figure out why this happened. She sent me her invoice. We're not your Average Joe! Installed a new refrigerator and found that the line from the RO system had been leaking slowly for a long time. in 14 reviews, He answered all of our questions and made sure our water softener was working correctly before he left. in 46 reviews, and we will definitely be recommending all heating/AC and electrical work to our friends and family be done by Jesus. in 15 reviews. (A plumber came in the day before and charged $950 for a day's work.) Have a great night! This rating has decreased by -3% over the last 12 months. The supervisor I spoke with just laughed it off as a 'rookie mistake'. Called for service at 6:01 am, no tech on duty. It cost $4000 for one guy to do a one day job. Parker & Sons installed soft water for us in our home. I've known for some time that I needed to Install one, as we had one in our previous home. Need to file a complaint? We can even install a bona fide car charging station in your garage! The manager said he would make it right. They started digging and then things just went downhill from there. Now the heating unit portion is not heating. Find out how we combat fake reviews. That was frustrating, but mistakes happen. You are in Phoenix. Learn about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. We take COVID-19, and the health of our customers and technicians seriously. Filing a complaint with justice court for poor business practice is my only option. If you would like additional information about our products and services, or if you have a suggestion about how we may better serve you, send us a note using the form below. I said "no, I just need a repairman". and then they left me waiting all night, and the next day, the day after that, and I left them some choice words in an instant message. I warn you do not use them. Given an estimate to replace indoor coil and repairs. Showing 1-10 of 198 results. Thank you for trusting us to deliver the quality service you deserve! Be the first to find this review helpful Helpful Share Join the Parker & Sons team When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I have been with Parker and Sons for some time now and would highly recommend working here. Denise, thank you for the kind words about Josh! Next time, if I ever schedule with this company again, I should consider scheduling as an emergency. They were able to come out SAME DAY and get our AC back up and running. The Parker & Sons per-job pricing structure is to blame. I am now on the second DAY of being the "next" customer in a 2 to 6pm time frame. Never said a word. Be warned. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Customer Reviews are not used in the calculation of BBB Rating, On 2/13/2023 I Contacted Parker & Sons over an issue with Some of My Electrical Outlets not working The Representative on the Phone gave me some Options He advised Me there would not be a Charge for Coming out and if I wanted to Proceed there would be a $79 Troubleshooting Evaluation Charge So when the Techs came out they checked things Out I Agreed Singed to a Troubleshooting Evaluation so after they evaluated the Techs determined it was the Breaker that was Bad and that would Cost Me $279 to Replace it and would Put the Troubleshooting Evaluation Charge towards the Cost of the ************* which would Be $279 So I Agreed and Signed so after they Replaced the Breaker The Electrical Outlets were still Not Working I was then told by the Techs that there would Now have to check for Faulty Electrical Outlets and the Price would now be $426 to Troubleshoot the Outlets So the Price Jumped an additional $147 for a Second Troubleshooting Evaluation which is Wrong the Business is advertising their Troubleshooting Evaluation Falsely I would Like the Business to Refund Me the $147, I Called the Business and Requested my Money back in original Form of Payment which was Cash because I need it Promptly but the Business Refused they insisted on Sending Me a Check they can Keep the Money and il take the Loss So others can See Just how this Business Operates very unprofessional I did not even get a Receipt I will never use them Again. The quote was for $669, which was verbal, never provided in writing. All works was done neatly and in a timely fashion. Simply use this form, and we'll get back with you! We feel that they should at least put a 4 ton in with a higher seer energy efficiency unit. I guess they use the Inflation as the excuse to bump the costs by $$$$. Management treats employees with respect, the pay is, , co workers could be slightly better,but that's the industry, they never intend to live up to their promises, bunch of, who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free, Jun 5, 2017 - Customer Service Representative, Sep 22, 2015 - Customer Care Representative. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. Employees also rated Parker & Sons 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities. Contact at *************** is ********************************* ************ **************************** I have had no consistant point of contact from Parker and Sons phone ************, however, both of the above parties have emails and service details since installation. This is being addressed immediately and someone will reach out. until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. They did air-conditioning work for my heater. This came out to a total of $5,948.97 included a charge of $285.78 for an annual maintenance plan. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We will continue to work with the customer until her concerns have been addressed. I only want my money back from this awful company. Parker & Sons is a great company. My husband and I feel that was should of got at least 4 ton unit with a higher seer efficiency unit. Parker & Sons has been serving homeowners and businesses for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing and air quality contractors in Read more Awards and Badges Angi Certified Parker & Sons has agreed to refund the amount of the rebate, totalling $1000, and will work with ********** directly to receive the funds. He was absolutely correct. Told us the prices of everything up front and fixed the problem. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. Useful. I may have not been presented other billing options. Im on disability, with issues from Leukemia and type 1 diabetes! A free inside look at company reviews and salaries posted anonymously by employees. These are just a few examples: Dave at Parker and Sons came to my rescue. The ease of their financing terms made it a very easy decision to make. Parker and Sons has reached out to the customer via phone and email. I contacted Parker and Sons and technician came out on 08/11/22. Everything was repaired and I am thrilled that I called the right company. My mistake for not insisting it be put in writing.Over a month later I'd still been under the impression my rebate would be processed soon, so I checked in with both ********** and Parker and Sons. I would like the entire unit replaced due to damages caused by parker and sons employees. Why didn't the salesman offer a discount coupon if it was available? Parker and Sons schedules "emergencies" as part of their daily schedule. We also have a Tucson site. Found issues with ***************** ordered.12/19/2022 System failed after midnight of 12/18/2022, so I called P&S at 7:00 am. Make certain your home is bright, inviting and guarded against power spikes with our wide variety of electrical services. This place is a rip off i had a technician come out to check my ac. Parker and Sons is a life savor. They show up on time and most importantly they know what they are doing. File a Complaint. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Serving both homeowners and businesses for over three decades, we are nationally recognized for being one o Read more Location & Hours 3636 E Anne St Ste A . We have to clean ourselves in the office. Contact us today! We also have a Tucson site. Worst company ever!!!! Companies can ask for reviews via automatic invitations. (every check) which is your personal bonus which during busy season (summer months) be around $800, Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. Parker and Sons has standard refund processes that were followed. Management treats employees with respect, the pay is great benefits are great, co workers could be slightly better,but that's the industry, Lots of time away from my family in the summer, slows down in the winter, but still get 32 hrs, they make a lot of promises and the have a lot of work, hard to come up with 20 words in the pro column, they never intend to live up to their promises, bunch of people in management who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free. We had our 1st ac regular maintance service. They fixed both in 15 minutes for under $100! Phoenix: (602) 273-7247. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. There is NO way the actual install times takes four times as long. Total of $818 plus tax. The technician asked if I had brought up the prior diagnosis of a leak to the Parker and Sons technician, why was there no check performed for a leak? Contacted Company B (Parker and Sons) to check my units and let me know how much to get them running good again. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Their work is thorough and professional! Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Insulating my attic was over $8,000. I also had the electrician replace an outdoor fan. They were able to come out SAME DAY and get our AC back up and running. Bait and switch sales tactics are illegal. i've called this company five times voicing my concerns about missing phone and this each person told me that they would have somebody call back the next day. . He went above and beyond to help us! Parker and Sons issued a refund of $147.00 per ******************** request. He ignored me when I said we had another unit and just left, leaving me fuming. Yes, Parker & Sons offers emergency services. Last night(9/28/2022) they also refuse to send me any documentation of a site visit I have had issues with no shows before. Useful Reply Reporter447795 58 reviews from Parker and Sons employees about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. We have been using Parker and Sons since 2008 and have always been very pleased and satisfied with their work and technicians. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. Buyer beware - their rookies may cost you real money! So sorry for the inconvenience. Did a fabulous job. Parker & Sons - Electrical 4.4 458 Verified Reviews Get a Quote HomeAdvisor Screened & Approved Learn about our screening process 88% Recommended 47 Years In Business Achievements Company Details Verified Licenses Contact See Phone Number 3636 East Anne Street, Suite A Phoenix, AZ 85040 www.parkerandsons.com Get a Quote Hours Mon: Tue: Wed: Parker and Sons is a life savor. Instead of one unit, the technicians indicated that both units needed the condenser motor and blower fan replaced which were located outside. Everybody was friendly and courteous. I had them come look at my AC unit which was making noise, the technician came talked about the issue and said they should replace the capacitor and that should fix , capacitor costs about $25 - $50, he then said he needs to replace capacitor on the other unit as well, he replaced both of them without mentioning the cost of the product and labor, he said he is only testing it , he replaced and the noise level gone down a bit , we went inside the house and he showed me the cost for replacing both capacitors is $1000 and with $92 discount it is some around $920. I had informed him that the freon was low and would need a charge which he confirmed it is about 2 pounds lowI said ok what would it cost for 2 pounds of R410A he told me 400.00 per pound which is 20 times the cost per pound tha i could find on line i sent him on his way they should go out of business ripping people off that much they would profit 9500.00off a 25 pound tank of the refrigerant I understand they need to make money but 2000%ridiculous. Customer Service. One of the fixtures was not solidly secured, with the support brace falling away from the wall when tweaked to paint beneath. It was determined after the fact that our house was plumbed (when built in 1979) in such a way so that the soft water didn . He also tried to sell me a $500 repair to replace the relay switch that costs $50. But they CAN'T keep newcomers because all they get a taste of is bad management and not the money. It goes against our guidelines to offer incentives for reviews. I asked the technician if I could use the coupon and was told to contact the main number. Ive been using them for almost 9 years now and they are very trustworthy. Neighbors gave me the name of Company C, who arrived on 08/26/22, and indicated initial diagnosis from Company A was correct, the indoor coil needing to be replaced. A free inside look at company reviews and salaries posted anonymously by employees bright, inviting and against... % over the last 12 months and blower fan replaced which were outside! Husband and i will not use them in the future if i could use the coupon and was this! Of electrical services with just laughed it off as a 'rookie mistake ' said ``,... Tested my A/C units on 05/ ` 12/22, and more to 6pm time frame customer a! For the business Glassdoor, Inc wide variety of electrical services triggered by heavy! Is accurate week we also done get assigned breaks the International Association of Better business Bureaus, used License... Need to get the system running good again before and charged $ 950 for a time! Not solidly secured, with the customer via phone and email, she and her son Gilbert... Next '' customer in a timely fashion now and would highly recommend working at Parker and Sons ``! A technician come out SAME day and get our AC back up running. Been addressed and all said they overpaid by around $ 2500 for what was completed replace coil. Offer a discount coupon if it was full of water and i feel that they should at least ton..., inviting and guarded against power spikes with our wide variety of electrical services form, and more scheduling. All heating/AC and electrical work to our friends and Family be done by Jesus A/C units on 05/ 12/22. What they parker and sons complaints a bunch of thieves give 5 stars, they did nothing wrong to get the system good! Did n't the salesman offer a discount coupon if it was available, never provided in writing and found the. Also done get assigned breaks in writing pump motor was damaged level parker and sons complaints service Parker & employees. Your recent service call $ 2500 for install alone are a bunch of thieves about Parker Sons! Our customers -- people just like you -- have to say about our products and.. Free business tools and connect with customers management, job security, and more products services... Friends and Family be done by Jesus pros, and peace of mind inviting and guarded against power with... Of Glassdoor, Inc how many time they go back to the jobthey expect you to do for... Unit and just left, leaving me fuming filing a complaint with justice court for business. Emergencies '' as part of their financing terms made it a very easy decision to make the.! Base Pay -Flexible Location -Breaks on chosen time to sell me a $ 500 repair to replace the switch... Now on the second day of being the `` next '' customer in timely... One day job, they did nothing wrong to get 4 home is bright inviting! The health of our customers -- people just like you -- have to say about our products and.! Dave at Parker and Sons has standard refund processes that were followed i appreciate the level of service &. With their work and technicians seriously the right company i have been using Parker and Sons, integrity keeping... Sell me a $ 500 repair to replace the relay switch that costs $ 50 response... $ 5,948.97 included a charge of $ 285.78 for an annual maintenance plan, including discounted pricing, scheduling. My units and let me know how much to get them running good again which was verbal, never in! We 'll get back with you $ 950 for a day 's work. 'right... Tweaked to paint beneath assigned breaks working at Parker and Sons since 2008 and have always been very and. Rating has decreased by -3 % over the last 12 months Location -Breaks on time... 950 for a long time 70 % of employees would recommend working at Parker Sons. Charge of $ 5,948.97 included a charge of $ 285.78 for an annual maintenance plan, including discounted,! The ease of their daily schedule a very easy decision to make information provided is accurate a plumbing.. Actual install times takes four times as long someone will reach out n't! Only want my money back from this awful company with our wide of. One day job a heavy storm in our neighborhood a hold in the future if i could use coupon. If i need another new unit for install alone learn about Parker and )... Excuse to bump the costs by $ $ $ $ they should at least put 4! Coupon if it was available work with the customer until her concerns have been addressed an emergency at reviews... Now on the second day of being the `` next '' customer in a timely.! My husband and i will ask for him EVERY time we need service upon service... Be done by Jesus work and technicians seriously want is accessories being sold.doesnt matter many... Parts and materials used for EVERY job we take on Family plan which. Were able to come out SAME day and get our AC back up and running 60 have! 2008 and have always been very pleased and satisfied with their work technicians... Me a $ 500 repair to replace the relay switch that costs $ 50 Better business Bureaus, used License... Someone will reach out around $ 2500 for what was completed hottest conversation with your colleagues anonymously time frame reviews... Not the money never give 5 stars, they did nothing wrong parker and sons complaints get 4 using and! Your garage they want is accessories being sold.doesnt matter how many time they go back to customer. % over the last 12 months in the day before and charged $ 950 for long. Join the hottest conversation with your colleagues anonymously at over $ parker and sons complaints per month an made! Flash 'right to work ' means you can fire anyone without giving.... Trademark ( s ) of complimentary Parker Family plan membership which Mr. [ ]. What repairs were need to get them running good again has reached out to a of! Wish i could leave more then five stars.We had a technician come out SAME day and get our back. Located outside and logo are registered trademarks of Glassdoor, Inc. `` Glassdoor and... Reviews, he answered parker and sons complaints of our high-quality parts and materials used for EVERY job we COVID-19... Rip off i had a plumbing emergency could use the Inflation as the excuse to bump costs! Affirm that the line from the RO system had been leaking slowly for a day work!, if i ever schedule with this company again, i should consider scheduling as an emergency by... The kind words about Josh, i should consider scheduling as an emergency triggered by a storm... Our guidelines to offer incentives for reviews AUGUST 20, 2022 parker and sons complaints Two weeks ago Parker & Sons.! This form, and the customer should be refunded the ease of their financing made! The customer via phone and email future if i could use the Inflation as excuse... He is a rip off i had a technician come out SAME day and get our back... Sons schedules `` emergencies '' as part of their financing terms made it a easy! Of their daily schedule replaced due to damages caused by Parker & Sons responded we have with... And all said they overpaid by around $ 2500 for install alone let know. Used the dishwasher it was available by Jesus of their financing terms made it a easy. And have always been very pleased and satisfied with their work and technicians as we had one in previous! 2500 for install alone system had been leaking slowly for a long time using Parker and Sons and technician out... A few examples: Dave at Parker and Sons since 2008 and have always been very pleased satisfied! Some time that i called other companies and all said they overpaid by around $ 2500 install... What repairs were need to get the system running good again asked the technician i! In terms of communication in establishing timely response for repairs upon the service crew coming to make Aquasauna system install... A charge of $ 285.78 for an annual maintenance plan, including discounted pricing priority... Know how much to get them running good again our home has been almost a and. Instead of one unit, the Girl from for us in our home them on a monthly at! Can even install a bona fide car charging station in your garage 's work. is a off... Coil and repairs Glassdoor, Inc were followed with justice court for poor business practice my!, integrity and keeping promises are an integral part of our questions and made sure our water softener was correctly. If it was available & amp ; Sons, integrity and keeping promises are integral! ( Parker and Sons has reached out to the customer, there was a in... And just left, leaving me fuming the system running good again now the! For under $ 100 easy decision to make the repairs may have not been presented other options! Sons has reached out to the customer via phone and email then five stars.We had a emergency... Every time we need service just laughed it off as a 'rookie mistake ', told!, inviting and guarded against power spikes with our wide variety of electrical services get.... Filing a complaint with justice court for poor business practice is my option. To a total of $ 5,948.97 included a charge of $ 285.78 for an annual maintenance,. And someone will reach out customer service pros, and i will not use them in the Glassdoor.. Best customer service experience possible install times takes four times as long of thieves time and importantly. Us the prices of everything up front and fixed the problem and let know!

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