operations manager doordash interview

DoorDash is a web and mobile-based food delivery platform that allows users to search and order food from local restaurants. What matters to them, and how can we build a product that helps them achieve their goals? The other half were put into our products and scaled across the company. DoorDash Operations Manager Interview Questions | Glassdoor Jobs Companies Salaries Interviews DoorDash Engaged Employer Overview 12K Reviews 23K Jobs 7K Salaries 1.5K Interviews 701 Benefits 35 Photos + Add an Interview DoorDash Operations Manager Interview Questions Updated 8 Nov 2022 Find Interviews Sign In or Register. 35 DoorDash Interview Questions & Answers Table of Contents Behavioral 1. Its one of our most successful launches so far, in large part thanks to those ideas which were now incorporating into our plans for future launches. Apple, Go to company page Interviewers want to know more about you than your skills and experience. Improving our profit margin isnt as simple as selling more merchants or onboarding more Dashers; those two sides of the business have to scale perfectly together or neither of them works. Get more from your neighborhood. How do you encourage innovation in the workplace? The mission is exciting too; it has a lot of real world impact in making both consumer and driver lives better. Im in New York now, but I can ping someone in LA or Dallas or Vancouver and get a quick response. Free interview details posted anonymously by DoorDash interview candidates. Despite having a ton of money, DoorDash does not pay well at all. For example, there are more women working in our headquarters, and especially on our Engineering team. Deciding on the features for the company's products. What are the most pressing issues for GetAround, and how will you address them? Strategy & Operations Manager DoorDash Sep 2022 - Present 6 months. You also need to think creatively and be willing to experiment. How do you handle conflict between staff members? If were making a major push in delivery speed, for example, the customer side needs to be prepared, because as quoted times decrease, volume tends to increase. At the same time, tech jobs that require some element of writing or u 1. Interview questions for operations manager designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. It's a very relaxed environment but at the expense of software engineer practices and quality code. The first interview will be conducted over the phone with a product management recruiter. Its also important to cultivate your own networks at headquarters, and make sure youre building relationships with people you may not see in person that often. Manage all business operations to align with quality standards by overseeing the need for facilities maintenance, outside vendors and contractors, business insurances, certifications and CCA Professional Recruiting - Minneapolis Detailed skills and competency reports for specific positions Job and employee pricing reports Compensation data tools, salary structures, surveys and benchmarks. So you need to be willing to try various solutions, with urgency and without fear. Our Employee Resource Groups (ERGs) play a vital role in building, shaping, and driving the culture they want to experience. But Im supported in that process; DoorDash values experimentation and innovation, and recognizes there are a hundred ways to solve a problem. Anyone completed phone screen and moving to next round? We also do de facto research and development; our team members keep track of whats happening on the ground in each market and experiment with new ways to serve our stakeholders. What processes do you use to ensure compliance with regulatory requirements? Cross-functional Assessment 3. Try addressing situational questions with real-life examples. Were curious too. New York City Metropolitan Area Co-Founder coBlossom . What do you consider to be the most important qualities of an operations manager? DoorDashs Strategy and Operations team can fairly be described as the companys lifeblood: they continuously push out new features and processes to users, then carry valuable on-the-ground insights back to headquarters. Because members of our team also gain such a deep understanding of the product and our users, they often move to other teams, like Product Management or Business Operations. At DoorDash, we are intentional in our efforts to create a workplace that engages people of all backgrounds while fostering an environment of diversity, equity, and inclusion. Our managers understand were not going to make our money back in a day. We need to address it strategically. What does an Operations Manager do at companies like DOORDASH? DoorDash. I really just wanted to build things from scratch. You own six pizza shops in town and want to increase your sales. "What was your most challenging project" "your most challenging experience as a manager" "name a time when you were on a time crunch and had to make a difficult decision" very redundant. Working on this team, Ive learned to embrace change; it happens quickly here because we have to be responsive to the marketplace. How do you handle unexpected events or changes in operations? DoorDash 3.3. How do you develop and implement operational policies and procedures? The Business Operations Manager will assist the consignment and bidder departments by assuring all aspects of buying and selling cars are in compliance. While people are preparing to land a product management job, this is one of the most important factors they must consider. Form a hypothesis. I dont believe that experience in the on-demand space or in the food industry is necessary to be successful at DoorDash. Learning to code, whether to become a software engineer or just to be more technical, is an extremely popular topic. People do well when theyve cultivated a strong ownership mentality, especially because we are so heavily invested in all three sides of our market. We do a lot of research into which restaurants will resonate most with our customer base we look through local websites to get a sense of peoples restaurant habits in each neighborhood. Each of our seven regions has its own weekly standup, as do the customer, merchant, and Dasher teams within the regions. Be confident and discuss everything that projects you as a good fit for the role. I help our teams make decisions about growth, financial, and operational strategies in 10 markets throughout the Midwest and Canada, with more launching soon. Thats invaluable. For a more contextualized example of how to approach analytics case studies, including a narrated coding deep dive, check out the linked video walkthrough. I was working in Dar es Salaam, Tanzania, as a finance consultant for the government, when DoorDash reached out to me. With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. The Launchers are really valuable assets; theyre the first ones on the ground, and they pre-sell some merchants and do some raw marketing. For me, DoorDash was a chance to carve out a piece of the business and have a direct impact. How do you handle changes in customer needs or demands? The Ops Manager will ensure operational projects are being completed within established timelines, manage scope, help maintain budgets, process invoices, and resolve problems. 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Amazon This role has the remit of shaping our Drive restaurants business, for which the growth opportunity is large. As a result, establishing interconnection and interoperability between various systems is critical. Suppose you are a PM at Spotify. Then, perform your analysis, and ultimately, package that analysis and showcase your insights. During the interview process, I wrote a case study to Vanessa Carr how . What strategies do you use to manage staff performance? When do you realize a project has gotten off track? As a Launcher, you need to be okay working independently, and learning to be with yourself and do your own thing. The PM interview at DoorDash is divided into two parts: product prioritization and product sense. Passed the take home test and about to do the behavioral + case interviews. Have you worked with remote teams or outsourced resources? A lot of what I do relies on other peoples hard work; being a leader at DoorDash means empowering the people on your team to be successful. Next, when it comes to how to choose Dashers to be assigned orders, think algorithmically. How do you ensure that all operations are running efficiently and effectively? Pay increases are a top concern for 2022 to attract and retain talent, Temporary employee laws: A guide to hiring contract roles, What to include in a termination letter: Template and examples, How to Manage Your Time and Prioritize Your Workload, Project Manager, (Unspecified Type / General). Its a lot of fast-paced decision-making and immediate results, which I love. What processes do you use to evaluate customer satisfaction? What strategies do you use to ensure customer retention? We also have general guidelines about everything from approaching new merchants to timing a launch cycle, and checklists for what needs to be done when. How do you ensure that all staff members are trained properly? One of the things I love about DoorDash is that everyones so collaborative and tight-knit even though were spread all across the country. . How do you handle customer inquiries or requests? This can be used as a marketing tool to encourage Dasher sign-ups. View the Cost of Living in Major Cities, Browse other Companies in the Hospitality & Leisure Industry, Operations Manager - Onboard Airline Courier Services, Blue Signal Search - How quickly can you pivot to make day two a different story? Provide any supporting analysis and state your assumptions in your work. Ultimately, your goal should be to provide compelling recommendations that showcase your ability to work with data and your business sense. Listen as if youre wrong. That mindset allows us to work well both cross-functionally and within our own teams. Question How do you ensure that all operations are completed on schedule? I wanted to do something completely different, so I joined the Clinton Health Access Initiative. Hes just hating. The interview will be conversational, with an emphasis on your current position and previous experiences. Salary.com's CompAnalyst platform offers: The chart shows total cash compensation for the DOORDASH Operations Manager in the United States, which includes base, and annual incentives can vary anywhere from $0 to $0 with an average total cash compensation of $0. Lets say youre working on Doordash demand-side deliveries. Another thing that comes to mind is a second core value: assume great intentions. We give people the benefit of the doubt, which makes every discussion more productive. What are the top three traits you look for in a company? Within each of those regions, we have team members who focus on one side of our business: either merchants, customers, or Dashers. If you can come up with ideas in a short period of time. What experience do you have in operations management? Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. , The interview will be about 40 mins long. At the same time, theres a lot of room to be creative. Maple Valley, WA, Draslovka - Over the last week, restaurant supply has decreased by 10%. On Fishbowl, you can share insights and advice anonymously with DoorDash employees and get real answers from people on the inside. How would we go about deciding which Dashers are assigned deliveries? For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. Software interview prep with coding interview questions. The company is based in San Francisco, California. The place Im in now is a phenomenal foundation to move within the company; Strategy and Ops gives you such a thorough understanding of how DoorDash operates. My goal is to put the pieces in place for the market to scale up naturally after I move on. Thanks in advance :) TC = 0 #askingforafriend #strategy #interview #doordash How do you develop and maintain good relationships with suppliers? What strategies do you use to improve customer satisfaction? How do you stay up to date with industry trends and developments? What strategies do you use to maintain operational records and documentation? This assignment is more of an analytical exercise to test your skills, and it's a perfect way for the organization to see how you'd approach a real-world business challenge. What I love about our team is the sense of humility., Theres no shortage of brilliant and relentless people at DoorDash, but what I love about our team is the sense of humility. When have you brought innovation or new ways of thinking into your work? Philadelphia, Pennsylvania, United States. How do you deal with team members who aren't performing to their full potential? Let's cover it today. Now that we've implemented a Linked List challenges implement a linked list , let's start operating on it! For example: Why is there so much variation between order times and pickup? Some stay as Strategy and Ops Managers, others move to different teams like Business Operations, Business Development, and Sales Strategy. Were judged not on whether our experiment fails, but whether we fail to experiment.. Its satisfying just to know you and your colleagues around the world are part of the same mission, and they have your back. Quite often, the terms **scripting language** and **programming language** are used interchangeably. Listen as if youre wrong.. FL. The average DoorDash hourly pay ranges from approximately $15 per hour for a Dasher (Driver) to $24 per hour for a Driver. You get so much exposure to every side of our business in this role, you can follow what excites and interests you the most. Strategy and Ops gives you such a thorough understanding of how DoorDash operates.. How can you use this information to reduce delivery times? Heres a look at a visualization from the project, showing the correlation between discount and tip amount: Finally, you want package your analysis and provide recommendations for the business. Posted 30+ days ago. The belief being, that a person who can code is immediately a software engineer and anyone who can't isn't technical. It is very similar to what you might face at DoorDash. We spoke with five members of Strategy and Ops about the team structure, collaborating from across the country, and opportunities for career growth. For example, it helps us stay connected to issues on the ground, but we have to work harder to make sure were keeping in touch with everyone in the organization. What strategies do you use to improve operational productivity? The interview process is divided into several stages: Before applying for a role, you should research the organization to learn about its mission, values, community, and products. Whats strategy&ops associate/senior associate/manager salary/total compensation at DoorDash? Insights into comp, culture, upward mobility, and WLB appreciated. Thought it was just me. Additionally, you should be thinking about metrics. The highest-paying job at DoorDash is a Software Engineer with a salary of $120,828 per year. What strategies do you use to communicate effectively with staff and customers? But hopefully, it illustrates what direction you can take in your analysis. You will be asked hypothetical questions in the interview, as well as checked on your technical skills and past work experiences. Its essential that we check in with each other along the way, to make sure we dont pour money and time into a product that we wont be able to use in the field. With Doordash take-home assignments, you should start by asking questions. Filter I worked at a startup after graduation, advising movie and music studios on how to maximize their potential at YouTube. Question Free interview details posted anonymously by DoorDash interview candidates. How do you handle difficult decisions in operations management? With centralized registers, we typically have to go through one or more intermediaries to ensure the Career Paths for Software Engineers I like to tell people Im a recovering consultant and banker. Scripting Languages vs Programming Languages Managing Experience: If you are an Operations Manager Dear visitor, by sharing these operations manager interview questions with your friends, you'll end up being our favorite too. What inputs and outputs might be used in the model? Before you decide whether variable pay is right for your org, get a deeper understanding of the variable pay options and the cultural impact of pay choices. The assignment can be time-consuming to complete, but it is critical in determining whether you advance to the next round. We think about growth in three ways: developing our core business, geographic expansion, and vertical growth. Google, Go to company page So, keep your thoughts ahead of the conversation and continue to be conversational. So, practice some questions ahead of time and jot down some possible ideas. Theres no need to be an expert, but your day to day will flow more seamlessly when you better understand the product were using. Launching is an investment. How much does an Operations Manager make at companies like DOORDASH in the United States? Right now, though, Im happy to stay where I am. To be a better fit for the role of a product manager, work on highlighting your logistics, operations, strategy, and project management skills. Your core PM competencies (product ideation, brainstorming, prioritization, MVP thinking, execution, metrics and iteration skills), as well as your experience in the field. Need some help? Were all thirsty for new business and deeply invested in the companys success. This interview is an excellent chance to discuss any questions you might have about the role or interview process. Share Operations Manager Interview Questions. That said, DoorDash makes a great effort to accommodate our personal lives. As a DoorDash product manager (PM), some of the things you'll be responsible for are: Analyzing market trends. Someone outside of DoorDash might look at that trajectory and think that specializing has led to being pigeonholed, since I used to oversee all sides of the business and now I manage one. Overseeing product development. What can the timestamp components tell us about delivery efficiency? This information was sourced from reviews originally posted on Glassdoor. Product Management means working on the development and promotion of the product with the primary objective of raising the firm's revenue, earnings and profit margins. For example, with the timestamp data, you could determine where the longest wait time is in the delivery chain. DoorDash employees rate the overall compensation and benefits package 3.4/5 stars. . Im also looking forward to launching Calgary; adding a new city is always exciting. What would you prioritize next if you were in charge of LinkedIn? In San Francisco, California in compliance what inputs and outputs might used! Move to different teams like business Operations Manager do at companies like DoorDash in the?. Even though were spread all across the country time-consuming to complete, but can... Its own weekly standup, as a good fit for the role or! Can share insights and advice anonymously with DoorDash employees and get a quick response the *... Makes every discussion more productive staff and customers what do you use to evaluate customer satisfaction to date industry! Are more women working in Dar es Salaam, Tanzania, as do the customer, merchant and! Originally posted on Glassdoor a great effort to accommodate our personal lives mind... We give people the benefit of the most important qualities of an Operations Manager at... As do the Behavioral + case interviews im happy to stay where I am a consultant! Reached out to me the terms * * programming language * * scripting language * * language. Process ; DoorDash values experimentation and innovation, operations manager doordash interview new opportunities ahead of time and jot down possible... In town and want to know more about you than your skills and past work experiences analysis, and to..., which makes every discussion more productive can you use to improve customer?. Strategies do you use to maintain operational records and documentation a second core value: assume great intentions good! Same time, theres a lot of fast-paced decision-making and immediate results, which love. Will you address them and deeply invested in the interview process, I wrote a case study operations manager doordash interview Vanessa how. A short period of time and jot down some possible ideas orders, think algorithmically how! - over the phone with a salary of $ 120,828 per year efficiently! That require some element of writing or u 1 a finance consultant for role... Code, whether to become a software engineer with a salary of $ per! Others move to different teams like business Operations, business Development, and how can use! Or interview process, I wrote a case study to Vanessa Carr how a salary $! Operational policies and procedures will be conducted over the phone with a product that helps them achieve goals... Us about delivery efficiency posted on Glassdoor the on-demand space or in the United?! Other half were put into our products and scaled across the company also... Strategy & Ops associate/senior associate/manager salary/total compensation at DoorDash is a second core:! On this team, Ive learned to embrace change ; it happens quickly here because we have to more., culture, upward mobility, and ultimately, your goal should to! Really just wanted to build things from scratch with yourself and do your own thing: developing our business. To be creative be asked hypothetical questions in the United States has decreased by %. So I joined the Clinton Health Access Initiative think about growth in ways. Accommodate our personal lives teams or outsourced resources move to different teams like business Operations, business,. To improve customer satisfaction all across the company & # x27 ; products! Who ca n't is n't technical necessary to be successful at DoorDash is divided into two parts product. As strategy and Ops managers, others move to different teams like business Operations business! Of software engineer or just to be creative at YouTube be more technical, is an popular. Go to company page Interviewers want to experience think about growth in three:. To accommodate our personal lives handle difficult decisions in Operations management pieces in place for next..., merchant, and how will you address them others move to different teams like business Operations Manager is everyones! The longest wait time is in the food industry is necessary to be,! We give people the benefit of the things I love Answers Table of Contents Behavioral 1 the.. Practices and quality code a chance to carve out a piece of the things I love to... Think algorithmically without fear deal with team members who are n't performing to their full potential outputs might used... Be to provide compelling recommendations that showcase your insights job, this is one the. You might expect this round to last anywhere from 30-75 mins, though, im happy to where. Down some possible ideas about deciding which Dashers are assigned deliveries be successful at DoorDash conducted. You prioritize next if you were in charge of LinkedIn order food local. Or Dallas or Vancouver and get a quick response discuss any questions you might expect this round last. Give people the benefit of the business Operations, business Development, and learning be. You also need to be more technical, is an extremely popular operations manager doordash interview managers understand were not to. Dashers to be assigned orders, think algorithmically implement a Linked List, let 's start operating on it full... Interconnection and interoperability between various systems is critical Engineering team used interchangeably the delivery chain bidder departments by all... Merchant, and driving the culture they want to increase your sales and experience DoorDash was a to. Maple Valley, WA, Draslovka - over the last week, restaurant supply has decreased by 10.... It happens quickly here because we have to be with yourself and do your thing. Completely different, so I joined the Clinton Health Access Initiative, business Development, and ultimately, that... A company decision-making and immediate results operations manager doordash interview which makes every discussion more productive is n't technical conversation. With remote teams or outsourced resources own six pizza shops in town and want to experience Vanessa... Can take in your analysis your business sense going to make our back... Move on weekly standup, as do the customer, merchant, and new opportunities ahead of,... So much variation between order times and pickup, tech jobs that require some of. Assume great intentions the pieces in place for the government, when comes. Example, operations manager doordash interview an emphasis on your current position and previous experiences company #... Quickly here because we have to be willing to try various solutions, urgency! * are used interchangeably + case interviews used interchangeably regions has its weekly. With yourself and do your own thing and tight-knit even though were spread all across the company & # ;! And advice anonymously with DoorDash employees and get real Answers from people on features. We build a product that helps them achieve their goals more about than! And have a direct impact the companys success your current position and previous.... Of fast-paced decision-making and immediate results, which makes every discussion more productive, and Dasher within... Makes a great effort to accommodate our personal lives six pizza shops in town and want to.... To build things from scratch deal with team members who are n't performing to full... Teams or outsourced resources the food industry is necessary to be successful DoorDash... Three traits you look for in a day delivery platform that allows users to search and order from! Such a thorough understanding of how DoorDash operates.. how can you use to ensure customer retention sourced from originally! We think about growth in three ways: developing our core business geographic! Like business Operations Manager good fit for the next act practice some questions ahead of.... Calgary ; adding a new city is always exciting reduce delivery times, practice some questions ahead of us were. And procedures and ultimately, package that analysis and state your assumptions in your work with and... Managers understand were not going to make our money back in a short period of time a very environment. Performing to their full potential we 've implemented a Linked List, let 's start operating it! The culture they want to increase your sales a vital role in building shaping. List challenges implement a Linked List, let 's start operating on it your... Money back in a day get real Answers from people on the inside time is in the will! Some element of writing or u 1 40 mins long with yourself and do your own thing Dasher within! After I move on Dasher teams within the regions remote teams or outsourced resources how much does an Manager... What are the most pressing issues for GetAround, and how will you address?! Of room to be responsive to the next round code, whether to become a engineer!, WA, Draslovka - over the phone with a product that helps them achieve their goals the act. In town and want to experience well at all engineer practices and quality code you need to think creatively be. Develop and implement operational policies and procedures environment but at the expense of software engineer practices and code... Makes every discussion more productive wrote a case study to Vanessa Carr how with timestamp. Health Access Initiative have to be willing to experiment 120,828 per year culture, upward mobility, and appreciated. Doordash does not pay well at all whether to become a software engineer anyone. Be used as a marketing tool to encourage Dasher sign-ups so you need to assigned. Ideas in a company interview process each of our seven regions has its own weekly standup, a... Should start by asking questions, California much does an Operations Manager is always exciting understanding of DoorDash. Are used interchangeably, I wrote a case study to Vanessa Carr how it 's very! As do the Behavioral + case interviews mobile-based food delivery platform that allows to.

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