internal business processes influence all of the following except

True or False, Identifying customers is a business process handled by the human resources function. Which of the following is a primary function of management? A) capturing. D) DSS A(n) ________ budget allocates resources on the basis of a single estimate of costs. See Figure 4-4. (And, as they become more efficient, theyll have more time and energy to provide even more value to the business via innovation and creative work.). D) financial perspective, 21) The number of complaints about a product is an example of a balanced-scorecard measure of the: Ability 4. B) measuring performance D) CTO B) strategy map Your first order of business will be to identify: A holistic approach is critical here, as it will keep you from experiencing the dreaded tunnel vision we discussed earlier. The supervisor observed him while he tried it again and gave suggestions for improvement. A) more suppliers. C) realistic, positive, and understandable C) using the graphical elements of another product. At Fresh Bakery, Simon pulls six samples an hour from an assembly line to examine them for quality defects. True or False. When describing Deming's principles to a colleague, which of the following would you NOT discuss? Staying focused also keeps all controllable variables to a minimum, increasing the reliability of your performance data. A) measurement of quantifiable goals and quick corrections. Which of the following is NOT one of the seven challenges a manager must deal with in the 21st century? Charlotte is trying to measure her salon's productivity during the first quarter. E) It is strategic and results oriented. A) Improved efficiency B) fixed This will help you dig past the surface, potentially uncovering the true root cause of an even more complex problem to tackle. B) They develop personal relationships. B) competitive advantage Otherwise, you run the risk of spreading your team too thin, making sub-optimal changes, or worse yet changing processes that werent broken to begin with. True or False. B) A restaurant chain analyzing local sales figures to determine which menu items to serve. B) As a major cost center, it is important to pay attention to the sourcing, shipping, and warehousing. The supervisor is doing which step of the control process? In other words, lean focuses on perfecting your current processes before you begin thinking of adding even more complexity to the mix. One of the most impactful internal factors is the owners, shareholders, and sometimes the executive management team. D) focus on market niche. It was triggered by a large decline in US home prices after the collapse of a housing bubble, leading to mortgage delinquencies, foreclosures, and the devaluation of housing-related securities. An organization has sound political, social and legal environment. Internet technologies are universal, and therefore usable by all companies. A) helps the employees calculate their productivity metric. C) the utilitarian principle Which of the following best illustrates the use of information systems to focus on market niche? Whats more, enabling and empowering your employees will make them happier and more loyal to your company. Supply chain management systems are more externally oriented than enterprise systems. The Internet increases the bargaining power of customers by: B) incremental C) incremental budgeting D) customer training on new products, 14) Measures of the balanced scorecard's internal-business-process perspective include: D) customer Recently, the purchase of a 14-ounce bag of M&Ms Plain had 444 candies with the following breakdown by color: 130 brown, 98 yellow, 96 red, 35 orange, 52 blue, and 33 green. Firms use a ________ strategy to provide a specialized product or service for a narrow target market better than competitors. c. internal influences Hannah believes that Mac computers are better than Windows-based computers because they are not as vulnerable to computer viruses.This thinking or mental processes that Hannah is engaged in represents which psychological element? D) insufficient management attention. D) Video Privacy Protection Act Analysis of life stages[1] is part of financial planning. A) operating capabilities 25) To further company strategy, measures on the balanced scorecard would most likely include: A) Because benchmarks are not being set or are being set too low. C) yield Because it was sitting in my barn / shop for over 12 years!! External factors include opportunities and threats that are outside of the organization. For example, DSI adopted Helpjuices knowledge base software to streamline internal access to company knowledge which in turn led to more efficient and effective service calls for their customers. D) They provide services on demand. No matter how talented your employees are, their productivity is subject to the processes and workflows they must adhere to throughout their day. D) Targeting It addresses providing service and support to the customer after the sale. C) cash C) Range of variation Moreover, youll likely have developed contingency plans to fall back on should you encounter these issues in the first place. C) middle managers. C) identifying the options you can reasonably take. C) encouraging good communication and mutual participation. E) producing effective long-term results, A) ignoring the more important and difficult activities. E) cultural, Some managers use ________, which provides four indicators with which organizations can set goals and measure performance. D) competing priorities People have many beliefs and behavioral tendenciessome controllable, some beyond our control. D) incremental B) the risk aversion principle 6) The internal business processes perspective of the balanced scorecard comprises three subprocesses that address all of the following EXCEPT: A) innovative processes used to create new products, services, and processes B) motivating current employees C) providing service and support to the customer after the sale Similarly, you might choose to slowly unroll the new process to different teams or departments as needed. While this sounds pretty straightforward, the European Investment Bank found that teams typically put less than 10% of their total composition of investment into BPI initiatives. C) Spamming Essentially, the agile approach to BPI involves: The idea behind agile is to make the most immediately practical and impactful improvement possible at any given moment. D) locks managers into stable spending arrangements. C) linking the sources of operating-income increases to the strategy C) performed by an independent organization D) variable Other Influences on Project Management. C) feedback. B) Enabling business functions and departments to share information A) Long-range planning activities of senior management In digital firms, both _____________ and _____________ are the norm. D) The Internet Q. All of the following are competitive forces in Porter's model except: C) financial A) internal business process perspective B) emphasizing development and improvement. E) analysis. A) ESS A) A car manufacturer's Web site that lets you customize the features on the car you are purchasing. A) SCM, CRM, DSS, and KMS. B) capital expenditures budget. This will strengthen your community culture in multiple ways and, in turn, lead to major breakthroughs for your organization. E) Terrestrial radio, Which of the following is not protected by copyright law? B) to view performance in several areas simultaneously SAN CARLOS, Calif., Feb. 28, 2023 (GLOBE NEWSWIRE) -- Iovance Biotherapeutics, Inc. (NASDAQ: IOVA), a late-stage biotechnology company developing novel T cell-based cancer immunot In short, an internal business process is anything your business does. E) too little participation. C) an intranet. True or False, Which of the following would a company employ to measure and compare its business processes to similar processes of other companies within their industry? B) reduction of labor costs through outsourcing. B) 1 and 2 E) They require controls at many different points. The four major competitive strategies are: D) competitive Now, youll need to set goals for your BPI initiative. E) "Have you ever wished that you could just erase a line from your rsum? E) They are decentralizing decision making. In short, an internal business process is anything your business "does". The SMART methodology is effective here, as it leads you to set goals that are Specific, Measurable, Attainable, Relevant, and Time-Based. Responding to customers in real time Improving your internal business processes will increase your overall teams productivity, as well. C) balanced scorecard On the surface, this simply means taking whats not working and figuring out how to make it work. So, even if a given improvement doesnt bring in more revenues, youll still be making more money in time. Making information available to everyone. Business processes are typically unaffected by changes in information systems. A) It tells the story of a company's strategy by articulating a sequence of cause-and-effect relationships. There are a number of other manufacturers who produce similar water toys. A) Business processes influence the relationship between an organization and information technology. A) Kant's categorical imperative 2. On top of achieving immediate results, this also opens the door for even more powerful improvements at every step. B) information systems manager. B) Apple's iPod and iTunes. Factor # 1. E) making changes, How is a control chart used? E) managerial. B. True or False, Which main business function is responsible for maintaining employee records? B) Computer chip A) He asks to be copied on everything regardless of what it is. D. Beliefs and reactions to situations. C) organizing. B) incremental E) Innovation and learning, According to Kaplan and Norton, ________ maps are "visual representations of a company's critical objectives and the crucial relationships among them that drive organizational performance." E) only a single supplier. C.Resource availability control and assignment management. The Follower. What appears to be occurring at the local level is that city and county managers and their legislative boards are increasingly using the budget to better understand how citizens, rather than internal participants, see government. When your team does get thrown off course, though, youll be better equipped to handle the ordeal whether formally or informally. B) overemphasis on paperwork For this period, she should divide ________ by the costs of her staff, loans, materials, and utility bills. A) Satellite TV A) uses networks to link people, assets, and ideas. D) customer input into management strategy and decision making. A) productivity. D) P3P A) expense budget In others, improvements made to other processes may incidentally lead to better cross-team collaboration, overall. Below are four factors influencing these local government financial decisions. C) The Internet The foundation of this methodology is that there will alwaysbe bottlenecks within your operations, and that identifying and fixing them is an ongoing, never-ending task. A) informational B) financial health and financial stability. A) employee satisfaction ratings D) Bureaucratic Roberta, a customer service manager, tracks monthly complaints and has been trying over the past six months to reduce complaints to less than 0.2 percent through additional training for her staff. A) providing better reporting facilities. B) a comprehensive approach dedicated to continuous quality improvement, training, and customer satisfaction a. thousands D) encouraging the sharing of knowledge across business units. But if the image of the organization is good than human resources management department has to put less effort will recruitment. True or False, A(n) ________ is typically a major source of data for other systems. C) FIP principles What is a set? A) Control of the supply chain influences the work processes and levels of performance through a set of accepted norms. D) Because companies are more focused on engaging in self-development and organizational citizenship. D) fixed budget. As such, it provides essential information for the following objectives except A. E) e-government. All of the following are technical solutions to protecting user privacy except: A) cash flow statement. A ________ pulls data in real time from software and displays it in easy-to-read graphics. C) Opt-out program E) Survival. All of the following are new technology-related trends in MIS except: B) Reengineering A) drug test Organizational size The larger an organization becomes, the more complicated its structure. A number of methodologies have been developed over the years for improving business processes within a variety of contexts and scenarios. C) too much control B) big data. B) on the hard drive of the visitor's computer. B) number of new products E) Improved decision making. D) Artwork How would you describe King Power and Light's control system? D) COPPA C) operational Note that, while some of these causes may be rather quick to fix, others may require a more formalized BPI approach, themselves. True or False. E) Survival. T 29. A) provide mass customization. Obviously, working to improve your customer-facing processes (e.g., sales engagements, user onboarding, customer service, etc.) 24) To further company strategy, measures on the balanced scorecard would most likely include: A) finance and accounting Janis is the CEO of Global Marketplace. All Round, a new virtual music store, is trying to compete with iTunes. D) It increases employee commitment and workers taking responsibility for their performance. Order fulfillment involves all of the following business processes except: A) assets. b. hundred thousands, Solve the equation or formula for the variable indicated. E) costs, tasks, structure, and management. Your customers will benefit from the many behind-the-scenes improvements youll make over time, too. C) management and leadership. C) Competitive advantage Made with from Miami, Bosnia, Morocco & Brazil, DSI adopted Helpjuices knowledge base software, a positive ROI after introducing Helpjuice, Making iterative, prioritized improvements to a given process, Using collaborative sprints to make singular, laser-focused improvements to the process, Quickly pivoting to higher-priority tasks as they become known, Focusing too heavily on symptoms while ignoring the root cause, Investing too heavily into a minimum-impact initiative, Identify and prioritize areas in need of improvement, Gauging the effectiveness of your efforts, and making plans for the future, Centralize processes and information across platforms, Maximize visibility of data and processes for all stakeholders, Which business processes are in need of improvement, and, Which of these areas should be your top priority, Which problem youre most equipped to handle, The cost of fixing each issue youve discovered, Which problems, when fixed, will lead to the best outcomes for your business, A list of the team members and resources involved, Diagrams, illustrations, videos, and other multimedia illustrating the process. C) anonymous email. E) strategic controls. True or False, An ESS supports which of the following? D) Financial D) crafting a course of action. He is distraught and anxious about how he will pay his bills and make ends meet. I now know what not to do in my next job. E) Evaluate performance and take action. D) cloud computing. In many cases, fixing the problem at the source will eliminate most of the issues you face downstream, as well. While the decision-making process itself appears quite standardized, no two people make a decision in exactly the same way. E) He has a scheduled vacation and is e-mailing and texting employees during regular hours. In some cases, you might develop additional content and resources to help further your teams understanding of the new process. C) Value chain analysis B) customer perspective D) Digital firms sense and respond to their environments more rapidly than traditional firms. C) Decision making and administrative activities of middle managers (In short: Implement strategic change management.). Here, youll consider everything that could possibly be causing the main problem within the process then working to understand just how connected these factors are. Examples of internal EEFs are company infrastructure, skill availability, risk attitude, governance approach, etc. E) controlling productivity. Simon's job involves A) feedforward. She is reviewing the company's five-year plan and deciding if any corrective actions are needed. A) In digital firms, time shifting and space shifting are the norm. It's also important to monitor any external environmental factors that can affect how the business functions as well as develop methods for overcoming these challenges. This is why continually improving your business internal processes is one of the most beneficial things you can do for your organization. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software. Which of the following statements about organizations is not true? C) overemphasis on means instead of ends. An internal process is any operation that takes place within your organization on behalf of your business, for business purposes. a mechanistic approach to organizing is used Firms should do all of these things to balance the conflicting demands of being agile in a dynamic environment EXCEPT: Create a culture of complacency to counter the dynamic environment Use good change management processes Identify communication needs A: Enterprise organizational assets B: Environmental process assets C: Environmental enterprise constraints D: Enterprise environmental factors Question 18: The collection of generally sequential and . C) Maps C) Gramm-Leach-Bliley Act Position influence. Which of the following may lead to competitive advantage? E) tactical. C) organization, culture, management, and environment. C) quality improvement, training, and customer satisfaction. True or False. B) to show a significant deviation from standards C) A business firm is a collection of business processes. C) external audit. The factors are: 1. B) market E) innovation and learning perspective, ________ perspective helps top management focus on what the organization must excel at to effectively meet its financial objectives and customers' expectations. B) customer satisfaction As time goes on, its important to keep close tabs on your teams efforts to improve. C) decentralized B) Business processes are a collection of standard operating procedures. E) verifies the accuracy and fairness of financial statements, B) primarily used when management suspects embezzlement. Which level of the organization is an ESS specifically designed to serve? B) The Gramm-Leach-Bliley Act A) Benchmarking True or False, A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives?

Cal Poly Summer Camps 2022, Articles I